Medical Receptionist
5 months ago
**Melbourne & Chellaston Medical Centre**
**Main Surgery: Chellaston Medical Centre, **Rowallan Way, Chellaston, Derby, DE73 5BG
**Melbourne Medical Centre, **Penn Lane, Melbourne, Derby, DE73 8EF
We currently have 1 vacancy, 18 set hours per week across both of our medical centres.
Monday, Tuesday and Thursday 12:30-6:30pm
**PREVIOUSLY UNSUCCESSFUL CANDIDATES NEED NOT REAPPLY**
**MEDICAL RECEPTIONIST JOB DESCRIPTION**
**Responsible to: Assistant Practice Manager**
**Accountable to: Practice Manager**
**SUMMARY**
This job description is not exhaustive & the Receptionist must be prepared to negotiate variations in the job description, dependent on responding to changes of the organisation & service. The post holder may be required to undertake other duties, in keeping with the reception/administrator role, as deemed necessary by the practice manager.
**JOB PURPOSE**:
To provide & maintain a high standard of reception & administrative support to the practice.
To treat every patient as an individual and to be courteous, helpful and accurate in communication and promote the corporate image of the practice.
**PRACTICE DESCRIPTION**:
Practice List size 15500
5 GP Partners
3 Salaried GP
We employ 29 staff:
Management 2
Nursing Staff 3
Health Care assistants 1
Administration/ secretarial staff 9
Reception staff 12
**KEY RESULT AREAS & MAIN RESPONSIBILITIES**
1. **Maintain the electronic appointments system**:
- Ensure the efficiency of the appointment system, according to practice guidelines.
- Manage the appointment system so that patients are able to see the appropriate clinician in appropriate time and manner.
- Ensure that patients without appointments, but who need to be seen urgently are seen in accordance with current protocol (Urgent Care Practitioners).
- Record home visits requests for GPs / district nurses.
- Process urgent house calls to the on-call Doctor, in line with practice protocol.
2. **Client care**:
- Meet & greet patients & visitors to the practice with courtesy and a smile; maintaining a professional corporate image at all times.
- Communicate with patients & the primary care team in a pleasant and helpful manner.
Respond to all queries and requests for assistance from patients and visitors.
- Answer telephone calls within 5 rings where possible and respond to queries promptly.
- Take messages and ensure that Information is passed on accurately and with the appropriate urgency.
- Monitor the flow of patients into consulting and treatment rooms; keeping patients informed, with apologies if necessary, of any possible delays in the appointments system.
- Explain Practice arrangements to new patients and temporary residents.
- Receive requests for repeat prescriptions and pass on for processing.
- Ensure samples received from patients are collected & handed to the courier each day.
- Ensure reception and waiting areas are kept clean and tidy.
- When required, Contact external Health Care providers for test results for Doctors and patients.
**3. Administration**:
- Retrieve and re-file records as required (including electronic patient records); making sure that all records are available for urgent consultations and visits.
- Open and organise the distribution of the post
- Maintain patient paper & computer records; including sorting, filing, scanning & copying.
- Collect and enter data on to the clinical system, using appropriate read codes.
- Ensure that all correspondence, reports and results are sorted in chronological order on day of receipt for scanning.
- Check all clinical rooms at the start/end of each surgery ensuring that they are kept clean and tidy, including bed rolls and computers are turned off/on.
- Check and stock up clinical rooms with appropriate forms/ stationery needed.
- Maintain stocks of stationery & patient information on reception - i.e. maternity packs, practice information leaflet, newsletter, appointments slips, new patient packs, etc.
- Recording all income & issuing receipts to patients.
- Update status board with births, deaths and admissions and record on EPR.
4. **Team work**:
- Work flexibly with colleagues to cover the opening hours of the surgery.
- Attend training sessions where relevant to work.
- Facilitate the communication between other members of the Primary Health Care Team.
- Open up the surgery in the morning including de-activating the alarm and preparing for the day’s work.
- Activate the surgery alarm and ensure the security of the building on leaving.
5. Ensure compliance with Data Protection & Caldicott requirements.
6. Any other duties as deemed necessary bearing in mind the ever-changing needs within the Practice. Including relief cover for other administration staff as required
**Communications**
**External Communications Internal Communications**
Patients Doctors
External NHS Staff Practice Nurses
Community Pharmacists, Opticians & Dentists Receptionists & administrative colleagues
Social Services and Local Author
-
Medical Receptionist
5 months ago
Derby, United Kingdom Melbourne & Chellaston Medical Practice Full time**Melbourne & Chellaston Medical Centre** **Main Surgery: Chellaston Medical Centre, **Rowallan Way, Chellaston, Derby, DE73 5BG **Melbourne Medical Centre, **Penn Lane, Melbourne, Derby, DE73 8EF We currently have vacancies working across both of our medical centres. **PREVIOUSLY UNSUCCESSFUL CANDIDATES NEED NOT REAPPLY** **INTERVIEWS WILL TAKE PLACE...
-
Medical Receptionist
6 months ago
Derby, United Kingdom Melbourne & Chellaston Medical Practice Full time**Melbourne & Chellaston Medical Centre** **Main Surgery: Chellaston Medical Centre, **Rowallan Way, Chellaston, Derby, DE73 5BG **Melbourne Medical Centre, **Penn Lane, Melbourne, Derby, DE73 8EF We currently have vacancies working across both of our medical centres. **PREVIOUSLY UNSUCCESSFUL CANDIDATES NEED NOT REAPPLY** **MEDICAL RECEPTIONIST JOB...
-
Medical Receptionist
6 months ago
Derby, United Kingdom Melbourne & Chellaston Medical Practice Full time**PREVIOUSLY UNSUCCESSFUL CANDIDATES NEED NOT REAPPLY** **Main Surgery: Chellaston Medical Centre, **Rowallan Way, Chellaston, Derby, DE73 5BG **Branch Surgery: Melbourne Medical Centre, **Penn Lane, Melbourne, Derby, DE73 8EF We currently have vacancies working across both of our medical centres. **MEDICAL RECEPTIONIST JOB DESCRIPTION** **Responsible...
-
Medical Receptionist
6 months ago
Derby, United Kingdom EJ Connect Limited Full timeEJ Connect are a specialist Recruitment Agency, providing Permanent and Temporary staffing solutions to GP Surgeries for all clerical positions. Our Mission is to connect great organisations with even greater people. **Medical Receptionist** - **Full Time**: - **Monday - Friday**: - **Temp - Perm**: - **£11ph** **The role of the Medical Receptionist...
-
Medical Receptionist
6 months ago
Derby, United Kingdom Aspiro Healthcare Full timeAre you looking for a new role in primary care or perhaps you are in a similar role and want to expand your skill set? Do you have an interest in our NHS and can you see yourself supporting patients in primary care? Are you looking for an organisation who is passionate about people? **If so, then this opportunity may be perfect for you!** We are seeking...
-
Medical Receptionist
6 months ago
Derby, United Kingdom GP Surgery Full timeJOB DESCRIPTION & PERSON SPECIFICATION General Information JOB TITLE: Medical Receptionist GRADE: £10.42 per hour HOURS: 25- 37 hours a week Monday to Friday shifts between 8am - 8pm flexible shifts DEPARTMENT: Reception ABOUT Alvaston Medical Centre and Aston Surgery - (GP Surgery, 3 partners and 11,500 service-users/patients over 2 sites). We are a...
-
Care Coordinator/Medical Receptionist
1 week ago
Derby, United Kingdom Chapel Street Medical Practice Full timeJob summary Dr Smith & Partners are looking to recruit anenthusiastic and conscientious Receptionist with a sense of humour to join ourbusy team based across two sites. Working between 20-25 hrs per week, shifts are a mix of mornings startingat 07:45 and afternoons finishing at 20:00 and possible full days. Shifts will be allocated on a rota basis...
-
Medical Receptionist
6 months ago
Derby, United Kingdom Mickleover Surgery Full timeMickleover Surgery is looking to recruit a part-time medical receptionist who has past experience of working in a GP Practice in this role. The purpose of this role is to greet patients and visitors to the practice in a courteous and efficient manner; respond politely and effectively to booking requests, telephone queries and enquiries and carry out a range...
-
Care Navigator/Receptionist
4 weeks ago
Derby, Derby, United Kingdom Park Medical Practice Full timeJob Summary:We are seeking a highly skilled Care Navigator/Receptionist to join our team at Park Medical Practice. As a key member of our reception team, you will play a vital role in ensuring the smooth operation of our practice.Main Duties:Answer and direct patient calls, providing accurate information and signposting to relevant servicesManage patient...
-
Medical Receptionist
6 months ago
Derby, United Kingdom Friar Gate Surgery Full time**OB DESCRIPTION**: RECEPTIONIST REPORTS TO: Practice Manager/Senior Staff Partner Job Summary: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other...
-
Medical Receptionist
6 months ago
Derby, United Kingdom Village Surgery Full timeThe duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels: Opening up/locking up of...
-
Medical - Receptionist / Telephonist
6 months ago
Derby, United Kingdom The Vernon Medical Centre Full timeTo provide a first point of contact for patients, relatives, carers and other visitors dealing with queries as appropriate. To operate start and end of day procedures in line with practice policy. To ensure that the premises are both prepared for the clinical staff to receive patients and are secured after use. Observe a strict code of confidentiality at all...
-
Medical Receptionist/admin
6 months ago
Derby, United Kingdom Mickleover Surgery Full timeMickleover Surgery is looking to recruit a part-time medical receptionist/admin person who has past experience of working in a GP Practice in this role. The purpose of this role is to greet patients and visitors to the practice in a courteous and efficient manner; respond politely and effectively to booking requests, telephone queries and enquiries and...
-
Medical Receptionist
3 months ago
Derby, United Kingdom Friar Gate Surgery Full timeJob summary Friar Gate Surgery is a small, friendly surgery which is expanding and we are looking for enthusiastic multi-taskers to join the team. Main duties of the job Post - 22 hours per week hours per day on a rota basis covering 4 days out of 5 You must have good customer service skills, a mature attitude and positive can-do energy ....
-
Medical Receptionist
1 week ago
Derby, United Kingdom Friar Gate Surgery Full timeJob summary Friar Gate Surgery is a small, friendly surgery which is expanding and we are looking for enthusiastic multi-taskers to join the team. Main duties of the job Post - hours per week hours per day on a rota basis covering 5 days You must have good customer service skills, a mature attitude and positive can-do energy . Full training...
-
Medical - Receptionist / Telephonist
5 months ago
Derby, United Kingdom THE VERNON AND LANES MEDICAL CENTRE Full timeThis is a permanant job role. The Vernon & Lanes Medical Centre is a fairly large practice with over 11,800 patients that we care for. As you will have experienced as a patient, Doctors surgeries are very, very busy. It is a very challenging environment. You need to be resilient and chirpy even in the face of difficult conversations. You have to be...
-
Receptionist
6 months ago
Derby, United Kingdom Lister House Surgery Full time**Lister House Surgery** **Receptionist Job Description and Person Specification** **Job Title** Receptionist **Hours Per Week** Full Time / Part Time / Job Share **Job Summary** The primary purpose of this role is to greet patients and visitors in an efficient and courteous manner and provide and efficient and polite telephone enquiry service. The...
-
Dental Receptionist
5 months ago
Derby, United Kingdom Remarkable Smiles Full time**About us** We’re not like other practices. Looking after your smile is essential but getting to know your wants, needs and expectations is equally important to us - not to mention your general health too. We centre around going the extra mile for our patients and are so proud of our care in the community focus. **What’s the first thing you notice...
-
Dental Receptionist
6 months ago
Derby, United Kingdom Darren Bywater Dental Care Full time**Part Time Dental Receptionist** **We are seeking a part time dental receptionist to join our team here at Darren Bywater Dental Care in Derby - (Wednesday/Thursday/Friday).** You will ensure reception is organised efficiently and that patients / visitors are dealt with in a professional and courteous manner. Undertake administrative duties as required in...
-
Administrative Assistant
6 months ago
Derby, United Kingdom Derby Moor Spencer Academy Full time**Post Title: Administrative Assistant & Receptionist** **Location: Derby Moor Spencer Academy** **Salary/Pay Range: NJC2 - NJC6** **Hours of work: Full Time, 37 hour per week, Term Time only Plus two weeks** **Reporting to: Office Manager** **Purpose of Role** - To provide administrative support as part of the Student Services team and be the first...