Corporate Receptionist

6 months ago

Derby, United Kingdom JLL Full time

JLL supports the Whole You, personally and professionally.

JLL supports the Whole You, personally and professionally.

Corporate Receptionist (1 year FTC)
21.5 Hours - Monday 8:00 - 16:30, Tuesday 8:00 - 17:00, Wednesday 8:00 - 13:00

Key responsibilities;
- To ensure all guests receive an excellent welcome and that you consistently deliver great service
- Ensure consistent, high-quality support is supplied to the business consistently
- To process the booking in of site visitors in accordance with local clearance procedures using client software programs
- Use computer as an effective communication tool, inputting data as requested into excel and word documents
- Ability to identify and escalate building maintenance issues/hazard perception
- To handle any guest complaints and provide a swift solution or escalate as appropriate
- To ensure you are immaculately dressed in uniform and adhere to grooming standards
- To portray a friendly, professional and courteous demeanour at all times, using open and appropriate body language
- To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival
- To book and maintain meeting rooms
- To distribute the incoming mail
- To book out I.T equipment to the Client and ensure records are kept up to date
- To communicate professionally with residents of the building (inc. site-wide messages) and the client, providing a 5* level of service at all times
- To be responsible for the upkeep and cleanliness of your reception area including any filing and next shift preparation
- To be articulate and pre-empt the needs of clients and visitors
- To be responsible for ensuring the communal areas are stocked with consumables, coffee machines cleaned, and dishwasher emptied
- To actively complete departmental checklists ensuring quality of service and standards pertaining to the presentation and maintenance of meeting rooms and public areas
- Attend training as appropriate/on-line/out of house/self-development
- To assist in any other reasonable duties as required by your colleagues, Managers, or clients

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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