Call Handler

1 week ago


Peterborough, Peterborough, United Kingdom Fabb Furniture Full time

The Company


We are a fast-growing independent furniture retailer with 150 years' experience and over 20 sensational stores spread across the UK.


With a heritage of manufacturing and supplying furniture, we are rapidly gaining market share and a reputation for being a leading industry expert.


We are on the lookout for a Call Handler to join our Customer Care Team in
Peterborough where we have embraced the four-day working week This role does include working some Saturdays.


The Benefits

  • A salary of £19,226.00 per annum
  • 4 day working week, day shift, 8 hour days
  • Enhanced holiday, increases with length of service
  • Your birthday off
  • Enhanced pension
  • Enhanced sick pay, increases with length of service
  • Industry leading and group product enhanced staff discount
  • Length of service rewards
  • Life assurance
  • Free tea and coffee
  • Free parking
  • Staff social functions
  • Refer a friend rewards

The role
As Call Handler you will liaise between our Company and its customers.

You will take ownership for effectively solving customer issues, complaints and enquiries whilst keeping customer communication at the core of every decision and behavior.


Key Tasks:

  • Ensure the telephone is answered in a professional and polite manner.
  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication 'scripts' when handling different topics.
  • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Keep records of all conversations in our call centre database in a comprehensive way.
  • Meet personal and team qualitative and quantitative targets.
  • Ensure that all reasonable measures are taken to maintain effective security and that any personal information taken complies with the Data Protection Act.
  • Promote equality in working practices by developing and maintaining positive working relationships, ensuring that colleagues/customers are treated fairly.
  • To have a working knowledge of all procedures within the department.

About You
To be considered as our Call Handler, you will need:

  • Experience in effective customer communication
  • Ability to communicate effectively at all levels
  • Experience of working in a Call Centre environment desirable
  • Ability to work as part of a team
  • Ability to prioritise and organise workload to ensure targets are met
  • GCSE Maths & English minimum grade C or equivalent
  • Knowledge of Trading Standards and Sale of Goods Act desirable


We are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment.

Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.


Job Type:
Permanent

Salary:
£19,266.00 per year

Benefits:

  • Additional leave
  • Free parking
  • Sick pay

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Peterborough, PE7 8JA: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Reference ID:
HR-CCT-01
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