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Call Handler

4 months ago

Peterborough, United Kingdom General and Medical Healthcare Full time

**Call Handler - Claims Admin**

**£21,000 to £23,000 Full Time Salary**
Regular Monday to Friday daytime hours available with General & Medical, a well-established family-run
excellent communication skills and experience with customer calls. Essential skills include Microsoft Office
and you will need to demonstrate excellent organisation ability to manage your customer base and provide
assistance. The position is office based with a focus on delivering a quality service to our customers.

**Responsibilities for this position: **

Listening to and understanding the individual needs of each customer

Developing a good relationship with all clients by providing a personal service and undertaking regular
contact calls to meet client requirements

to deal with a wide variety of health related claims

Recording accurately all events / details and actions relating to specific individuals on the database.
Ensuring copies of all documents and letters which are sent out/issued are retained on the client file

Working as a team member, supporting colleagues and the Company

Managing own workflow in a timely manner

Having an understanding of how the functions of the role interlink and benefit that of other roles

**Processing Claims: **

Work proactively to process claims by contact with the client and the Medical Service Providers

Ensure a thorough understanding of the cover purchased by a client to differentiate between eligible and
ineligible claims

Works in a methodical way to present full facts to the claims decision maker in order that an appropriate
decision can be made on each claim

Ensure that all relevant data and scans are entered into the database

Be able to account for actions relating to claims by using methodical accurate data input methods

**Complaints: **

Takes required actions to resolve potential and existing complaints, discussing any complaints or claims
that may become contentious with the Customer Service Manager

**Adhering to Regulations: **

Undertake Financial Conduct Authority (FCA) Training as required and keep yourself up to date with any
relevant regulation changes

Ensure that own work is in accordance with set procedures and in such a way that it shows a full history
of events, which are specific and evidenced

Undertake Data Protection training as required and ensures working procedures adheres to the set
regulations

**Telephone System:
Take appropriate incoming calls and handle as necessary

Log all calls to the individual client record on the database

**What You Can Expect From Us
Regular Monday to Friday hours - no evenings, no shift work and no weekend work

£21,000 to £23,000 Full Time Salary

Access to Pension Scheme

Attendance Bonus

Great Annual Leave Benefit including additional family days

Free Worldwide Multi Trip Travel Cover and discounted rate for family members

Cash benefits linked to Personal Accident, Life Cover and Critical Illness

Monthly Employee Rewards Scheme

Commitment to Employee Learning and Development

Access to Wellbeing Services and Discount Scheme

Free tea, coffee and fresh fruit

Friendly working environment in Peterborough - convenient location close to the A1

Our greatest strength is our people - professional, driven yet grounded and fun to work with. If our culture

sounds like a good fit for you and you want to be part of our exciting journey then please send a copy of