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Facilities Manager

3 months ago

London, Greater London, United Kingdom CBRE Full time

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Facilities Manager - Hard Services

Job ID

Posted

01-May-2024

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

As the Hard Services Facilities Manager you will collaborate with colleagues to inspire customer moments of delight and pursue amazing outcomes each day. Be an ambassador of a one team approach within the technical operations team, representing CBRE and Client brand.

Responsible for the day-to-day supervision of the Technical Services element of the facility management contract including the engineering teams and contractors via our SI7 CMMS, proactively leading the maintenance provision across multiple sites.

The ideal candidate will be customer focused, highly motivated, proactive and show great initiative to keep the Facilities running smoothly. Below are the role requirements.

Quality, Health, Safety and Environment

  • It is the overall objective for all of our roles to participate in creating and enhancing our safety culture
  • To support this you'll log quality hazards and ensure resulting actions are closed out. This helps make our spaces safer and improve the safety culture
  • To bolster safety practices you will review method statements, RAMS and ensure relevant permits to work are issued prior to work commencing through the online permitting system
  • You are accountable for the legislative compliance in relation to Health and Safety for all building operations activities and ensure compliance with CBRE/Client policies and procedures
  • Safety is achieved through complying with process you will ensure that Method Statements and Risk Assessments are reviewed and all actions identified are carried out to ensure safe working practices
  • Safety of the team is a key focus and you ensure a safe & healthy working environment, through compliance with all company policies and procedures, as well as client site policies, procedures and working arrangements
  • When changes are made to policies, procedures and standards you are responsible for communication of these to the technicians and ensuring they are being followed, reporting any breaches to the Technical Service Manager
  • You actively identify equipment that does not meet existing or upcoming statutory, Health and Safety or environmental regulations and report your findings to your manager
  • You will notify line manager immediately of any breaches of Health & Safety
  • You actively foster, in cooperation with CBRE and our Clients personnel, an ethos and culture of safety awareness where safety is accepted as an integral part of the overall business
  • Work with CBRE personnel, contractors and visitors to ensure that all safety policies, procedures and regulations are fully adhered to across the facilities on an ongoing basis for the technical services
  • CBRE has deployed well developed and thorough QHSE Log books you are expected to Maintain these as required and this is fundamental to your role
  • You strive for ZERO reportable accidents / incidents as result of CBRE action or inaction (CBRE Corporate / Country Legislative reportable requirement)
  • You ensure the Integrated Environmental Health and Safety Management Systems are adhered to at all times
  • You will lead a culture of safe working and compliance capturing RISE Behaviours
  • You will actively engagement with CBRE communications and announcements
  • Relationships are key to our success and you work hard to maintain constructive and positive professional relationships with clients, colleagues and supply partners
  • To evidence our commitment to safety you ensure all safety audits of buildings, plant rooms and roof areas are carried out
  • To safeguard everyone using the space you ensure QHSE actions are remediated and closed within specified time frame

Operations

  • You lead or contribute to team huddles and meetings where applicable
  • You ensure all specific facilities issues are logged and ensure remedial actions are completed proactively
  • You ensure ad hoc support requests are recorded within CBRE systems
  • You continually assess all plant and equipment meets existing and upcoming legislation and that all equipment is maintained in accordance with agreed specifications
  • Engagement with customers is key and you are proactive in ascertaining their needs and concerns and provide them confidence in the service to be delivered
  • You should actively seek to inform all relevant team members of any instances where service could be impacted at the time it occurs
  • Data is vital and you work hard to maintain its integrity in order to produce suitable periodic and ad hoc informative reports as requested by our Client or CBRE management.
  • You act as the focal point for all matters regarding the impact on the customers and their facilities
  • Quality is an essential part of delivery you regularly engage in assurance monitoring and spot checks on self perform planned, reactive works and third party works
  • You provide guidance relating to the delivery of technical services required to support the operation of all building operating systems
  • You are responsible for ensuring that the work plan is managed to the maximum effect
  • You understand the importance of the CMMS system (SI7) and the dependance on accurate data as such you ensure the system reflects accurate asset lists, maintenance records /specifications, preventative plans and historic records
  • Demonstration of success is key to this role and you will strive to excel in the delivery of KPI's and SLA's for the region
  • You effectively communicate progress in the work plan, possible delays or changes of the work completion date to your line manager and client
  • Champion the ongoing development of the CMMS system and ensure standard consistent working practices allow for the further utilisation of functionality across the region when available.
  • You actively seek data for improvement and utilise the information from the CMMS system to inform business decisions and produce MI for the client.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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