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Facilities Operations Coordinator

2 months ago

London, Greater London, United Kingdom Pareto Facilities Management Full time
About the Role

We are seeking a highly organized and detail-oriented Facilities Operations Coordinator to join our team at Pareto Facilities Management. As a key member of our small works FM team, you will play a critical role in ensuring the smooth delivery of services to our clients.

Your primary responsibility will be to coordinate various aspects of facility operations, including managing client accounts, ensuring effective communication between clients, subcontractors, and our facilities management team, and assisting in the day-to-day operations to ensure client satisfaction.

Key Responsibilities
  • Serve as the primary point of contact for clients, addressing inquiries and resolving issues promptly.
  • Collaborate with suppliers to generate quotes, consolidate supply chains, and ensure competitive market rates for high-cost works.
  • Maintain regular communication with clients to ensure their requirements are met and expectations exceeded.
  • Coordinate and schedule facility services such as maintenance, repairs, and inspections according to client needs and contract terms.
  • Work closely with vendors and internal teams to ensure timely and efficient service delivery.
  • Monitor the progress of work orders and service requests, providing updates to clients as needed.
  • Prepare and maintain accurate records of client interactions, service activities, and account documentation.
  • Assist in the preparation of reports, presentations, and proposals for clients and internal stakeholders.
  • Manage client billing and invoicing processes, ensuring accuracy and timely submission.
  • Track and report on service delivery performance metrics, ensuring compliance with client contracts and service level agreements (SLAs).
  • Identify areas for improvement in service delivery and collaborate with the team to implement enhancements.
Requirements
  • Minimum of 2-4 years of experience in facilities management coordination.
  • Experience in facilities management or related industries.
  • Familiarity with building maintenance processes and vendor management.
  • Knowledge of contract management and budget oversight.
About Us

Pareto Facilities Management is a leading provider of facilities management services. We are committed to delivering exceptional service to our clients and providing a positive work environment for our employees.

This is a London-based role with regular travel to Reading and other client sites across the UK.