Facilities Operations Coordinator

4 weeks ago

London, Greater London, United Kingdom Williams Lea Group Limited Full time
Facilities Coordinator Job Description

We are seeking a highly organized and detail-oriented Facilities Coordinator to join our team at Williams Lea Group Limited. As a key member of our facilities management team, you will be responsible for ensuring the seamless operation and maintenance of our office environment.

Key Responsibilities:
  • Conduct regular inspections of the client space to ensure it meets operational standards.
  • Escalate issues to relevant vendors for timely resolution.
  • Promptly respond to facilities-related requests from employees, prioritizing tasks to effectively manage incoming requests.
  • Maintain and update all relevant records and logs for facilities activities.
  • Monitor and verify daily reporting activities, maintaining a high level of detail and accuracy in all records.
  • Handle sensitive and confidential documents and information with discretion and adhere to data protection protocols.
  • Oversee areas of responsibility to ensure a consistently high-quality customer service experience for all stakeholders.
  • Liaise with Building Management on facilities-related issues, ensuring smooth coordination and swift resolution of any problems.
  • Troubleshoot basic equipment issues, coordinating with service providers and placing service calls when necessary.
  • Support compliance with Health & Safety and Fire Regulations within the building, including organizing and coordinating relevant training sessions.
  • Coordinate with vendors for facilities-related services, including vending machines, coffee services, life safety equipment, and day porter duties.
  • Develop working knowledge of key systems such as the BMS, thermostats, HVAC controls, fire control systems, and security alarm systems.
  • Assist in planning and coordinating office moves, adhering to required timelines and minimizing disruption to operations.
  • Manage building access controls, including issuance of badges and management of internal keys/key log.
  • Ensure adherence to and manage the facility's Standard Operating Procedures, updating them as needed.
Requirements:
  • Minimum of 5 years' experience working in legal, or large corporate environment in facilities, property management, building operations.
  • Advanced knowledge of facilities, activities, and functions.
  • Ability to manage relationships with external vendors.
  • Intermediate computer skills, including Microsoft Office applications, Outlook, Excel, and Word.
  • Intermediate knowledge of web-based job submission tools.
  • Ability to effectively troubleshoot issues that arise.
  • Demonstrate social awareness and the ability to exhibit professionalism.
  • Good problem-solving skills, with the ability and understanding of when to escalate a problem to a supervisory level.
Benefits:
  • 25 days holiday, plus bank holidays (pro-rata for part-time or fixed-term roles).
  • Salary sacrifice schemes, retail vouchers, including our TechScheme which can be used on a range of gadgets.
  • Life Assurance.
  • Private Medical Insurance.
  • Dental Insurance.
  • Health Assessments.
  • Cycle-to-work scheme.
  • Discounted gym memberships.
  • Referral Scheme.

We are an equal opportunities employer and welcome applications from all qualified candidates. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com.

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