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Guest Experience

3 months ago

London, Greater London, United Kingdom Battersea Power Station Lift 109 Full time

Join our dynamic team as a Weekend Guest Experience Host and play a key role in creating unforgettable experiences for our guests at Lift 109, London's epic new viewing experience.

As a Guest Experience Host, you will have the opportunity to ignite curiosity, immerse senses, and elevate perspectives by providing exceptional service and showcasing the iconic Battersea Power Station and its breathtaking 360-degree views of London's skyline.


Responsibilities:

Welcome and Engage Guests:

  • Greet guests warmly, ensuring a positive and friendly atmosphere.
  • Provide information about the Lift 109 experience, including the interactive exhibition and the exhilarating elevator ride up the chimney.
  • Engage guests in conversation, building rapport, and creating a welcoming environment.

Ensure Memorable Experiences:

  • Assist guests with the attraction features, including interactive exhibits and media spaces.
  • Share the rich industrial history of Battersea Power Station, its architectural significance, and its cultural impact.
  • Make personalized recommendations for bars, restaurants, and other amenities within the complex to enhance guests' visits.

Deliver Exceptional Guest Service:

  • Maintain a high level of professionalism and uphold the highest standards of guest service.
  • Address guests' inquiries, concerns, and feedback promptly and courteously.
  • Stay calm and assured even when under pressure, ensuring guests feel well attended to and valued.

Maintain Attraction Presentation:

  • Ensure that all public areas are well stocked with displays and point of sale materials.
  • Keep the attraction clean and tidy throughout the day, maintaining a visually appealing environment for guests.
  • Follow opening and closing procedures as detailed in the operating plan to ensure smooth operations.

Cash Handling and Transaction Monitoring:

  • Handle cash transactions accurately and efficiently, following established procedures.
  • Monitor guest flow during transactions, ensuring a seamless and expedited process.
  • Issue receipts for each customer and process voucher transactions correctly.

Requirements:

  • Parttime availability, including weekends and flexible scheduling.
  • Strong passion for providing exceptional guest service and creating memorable experiences.
  • Excellent communication and interpersonal skills to engage and connect with guests.
  • Confidence in working with alcohol and serving guests in group settings.
  • Previous experience in operational team roles is preferred.
  • Enthusiasm for history and a genuine desire to share the story of Battersea Power Station.
  • Ability to work under pressure while remaining calm and assured.
  • Compliance with Health, Safety & Security policies within the workplace.
  • Must be eligible to work in the UK.

Perks and Benefits:

  • Company events to foster team bonding and celebrate achievements.
  • Discounted food to enjoy during working hours.
  • Employee discount for attractions and services within Battersea Power Station.
  • Flexitime options for a better worklife balance.
  • Store discount on retail products.

Job Types:
Part-time, Permanent

Part-time hours: 20 per week

Salary:
£11.05 per hour

Benefits:

  • Company events
  • Discounted or free food
  • Employee discount
  • Flexitime
  • Store discount

Schedule:

  • 10 hour shift
  • Day shift
  • Flexitime
  • Weekend availability

Work Location:
In person

Reference ID:
Battersea Power Station Lift 10- Guest Experience Host

Expected start date: 22/07/2023