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Customer Service

3 months ago

Stockport, Stockport, United Kingdom Banner Full time
William Turner is part of Banner Limited.

A progressive business that is growing from strength to strength through its strategic acquisition plan and one that takes its responsibility to create a 'better place to work' for all its employees seriously.


In addition, as the UK's leading supplier of schoolwear, the company has placed enormous focus on 'doing the right thing' by implementing the most ambitious holistic sustainability strategy in the industry.


Let's take a look at the job.


Overall you will support the Customer Services department by providing general administrative support to colleagues both with customer queries and sales orders.


Your tasks will include:

  • First answer on the Customer Service phone line (Microsoft Teams).
  • Taking and processing stock orders.
  • Sending preproduction samples.
  • Approving samples with external suppliers.
  • Following up on orders and updating customers accordingly.
  • Importing orders and sending smart forms to customers.
  • Assisting the Sales department with various projects.
  • Liaising with staff in other departments and with external contacts.
  • Updating Capsule CRM system with opportunities.
  • Establish effective, professional, positive working relationships with colleagues.
  • Be responsible for personal health and safety at work.

The kind of skills you will need are:

  • Customer focussed.
  • Good attention to detail.
  • Ability to work under pressure.
  • Have proven organisational skills.
  • Proven stakeholder management.
  • Strong multitasking.
  • A solutionbased mindset.
  • Strong written and verbal communication skills.
  • Good computer skills.

And here are the attributes we are looking for:

  • A desire to learn.
  • Confident.
  • Professional.
  • Team spirited.
  • Flexible.

Your working hours


We work a 35 hours per week from 9 am to 5.00 pm Monday to Friday, with no weekend work.


This is a hybrid role, with a maximum of two days a week working from home and three days in the office.

You can come into the office daily if you prefer _Hybrid working will start after a 3 month probation period.

_

Our proposed start date:
Monday 29th January.

Our location
We are based in Stockport, with free parking and good public transport links.