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Customer Service Representative

2 months ago

Stockport, Stockport, United Kingdom Sja's West Full time
About the Role

We are seeking a highly skilled and motivated Customer Service Advisor to join our team at Sja's West. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, ensuring that their needs are met and exceeded.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, and web chat, ensuring that all customer interactions are handled in a professional and timely manner.
  • Manage customer bookings and requests, ensuring that all information is accurately recorded and processed efficiently.
  • Escalate opportunities and issues to senior team members as required, ensuring that customer needs are met and exceeded.
  • Work collaboratively with the sales and marketing teams to ensure that customer needs are met and exceeded.

About You:

  • You have experience of working in a customer service environment, with a proven track record of delivering exceptional customer service.
  • You have excellent interpersonal skills, with the ability to communicate effectively at all levels.
  • You have a strong understanding of IT office applications, with the ability to use them at an intermediate level.

About Us:

Sja's West is a leading provider of customer service solutions, with a reputation for delivering exceptional service to our customers. We are committed to providing a supportive and inclusive work environment, with opportunities for growth and development.

We pride ourselves on our commitment to customer service, and we are seeking a highly skilled and motivated individual to join our team. If you are passionate about delivering exceptional customer service and have a strong understanding of IT office applications, we would love to hear from you.