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Resources Officer

3 months ago

Battersea, Greater London, United Kingdom Carlton Recruitment Full time

Benefits:

  • A generous annual leave allowance (33 days plus UK bank holidays)
  • Defined pension contribution scheme, with up to 10% employer contribution and life insurance cover
  • Free lunches
  • Simply Health healthcare plan, including flu jabs, online GP service and counselling
  • Discounts in local shops, restaurants, and businesses
  • Season ticket loans and ride to work scheme
  • Training and development support


Providing a proactive and responsive administrative support service to all staff, while maintaining a well-resourced, efficient and functioning Multimedia Resources Office (MRO).


Key Responsibilities as Resources Officer:

_ Photocopying_

  • Fixing and/or reporting photocopying issues to suppliers (note this applies to all photocopiers around the building as well as the MRO).
  • Delivering a planned approach to key copying requirements to ensure demand can be met.

_ Administration_

  • Laminating, binding and organising documents as requested.
  • Ordering stationery to ensure suitable levels always available in MRO (including spare stock) within the agreed budget.
  • Contacting staff to identify requirements and order in good time.
  • Organising stationery and orders to efficiently store stock.
  • Keeping the MRO in a neat and tidy state.

_ Reception_

  • To cover reception twice a day, during the receptionist's lunchbreak and between pm.

_ Supporting colleagues_

  • Proactive interactions with staff to manage copying and related administrative tasks on their behalf.
  • Working with the PA and other staff where needed.
  • Support to other members of the administrative team as required, including reception cover when the receptionist is absent.

_ General_

  • Maintaining absolute confidentiality in relevant aspects of work.
  • Complying with relevant policies and procedures
  • Undertaking any other task requested by staff or their delegate that is within the individual's abilities.

Person Specification:

Qualifications and knowledge:

  • Good academic profile including mathematics and English at (at least) C grade GCSE (essential)
  • Knowledge of photocopier use and troubleshooting (essential)

Experience:

  • Experience of delivering responsive and efficient customer service (essential)
  • Experience of managing a selfdirected workload (essential)
  • Record of developing and sustaining positive working relationships (essential)
  • Experience of delivering high volume photocopying services (desirable)

Skills:

  • Confident and friendly manner (essential)
  • Good written and spoken English; with the ability to communicate clearly in a professional manner (essential)
  • Ability to effectively plan and organise workload (essential)
  • Ability to remain calm under pressure and work to tight deadlines and managing competing priorities (desirable)
  • Personal competencies and qualities:
  • Discreet and able to handle work of a confidential nature (essential)
  • Willing to be flexible and pragmatic when things change (essential)