Call Center Executive

2 weeks ago


Manchester, United Kingdom BLUE TIDE DEVELOPMENTS LTD Full time

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls in a timely and professional manner.
  • Respond to customer inquiries, provide accurate information, and resolve issues effectively.
  • Maintain a positive and empathetic attitude towards customers at all times.

Problem Resolution:

  • Identify and assess customers' needs to achieve satisfaction.
  • Troubleshoot and resolve customer complaints by providing appropriate solutions and alternatives.
  • Follow up with customers to ensure their issues are fully resolved.

Data Management:

  • Accurately document customer interactions, process accounts, and file records.
  • Update customer information in the CRM system and ensure data accuracy.
  • Generate and distribute reports on call center activities and performance metrics.

Sales Support:

  • Promote and upsell products and services when appropriate.
  • Achieve individual and team sales targets.
  • Assist customers with placing orders and processing payments.

Team Collaboration:

  • Work collaboratively with team members to achieve call center objectives.
  • Participate in training sessions and team meetings to improve service quality and performance.
  • Provide feedback and suggest improvements to enhance the customer experience.

Pay:
From £24,865.00 per year

Benefits:

  • Company events
  • Onsite parking
  • Paid volunteer time
  • Sick pay

Schedule:

  • Day shift
  • Monday to Friday

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Manchester, M4 6DE: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 09/06/2024
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