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Call Centre Executive

4 months ago

Manchester, United Kingdom Relay Group Ltd Full time
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Executive. As a representative, you will be responsible for providing exceptional customer service and resolving inquiries over the phone.

Duties:

  • Respond to customer inquiries in a professional and courteous manner\
  • Provide accurate information about products, services, and promotions
  • Assist customers with placing orders, and resolving complaints
  • Perform data entry tasks to update customer records and maintain accurate information
  • Upsell additional products or services to customers when appropriate
  • Analyze customer needs and recommend suitable solutions
  • Escalate complex issues to the appropriate department for resolution
  • Follow company policies and procedures to ensure consistent service delivery

Qualifications:

  • Excellent phone etiquette and strong communication skills in English
  • Ability to effectively communicate with customers from diverse backgrounds
  • Strong problemsolving skills with the ability to think quickly on your feet
  • Proficient in data entry with a high level of accuracy
  • Bilingual or multilingual abilities are highly preferred
  • Previous experience in a call center or customer service role is a plus

Job Types:
Full-time, Permanent

Salary:
From £23,722.30 per year

Benefits:

  • Company events
  • Onsite parking

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to Commute:

  • Manchester (preferred)

Work Location:
In person

Application deadline: 14/03/2024