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Call Centre Representative
3 weeks ago
We are seeking a motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing excellent customer service and resolving inquiries over the phone. This is a great opportunity for individuals who enjoy helping others and have strong communication skills.
**Responsibilities**:
- Handle inbound and outbound calls in a professional and courteous manner
- Provide accurate information and assistance to customers regarding products or services
- Resolve customer complaints or concerns in a timely and efficient manner
- Analyze customer needs and recommend appropriate solutions or products
- Follow call center scripts and guidelines to ensure consistent service quality
- Maintain a high level of phone etiquette and professionalism at all times
- Collaborate with team members to achieve individual and team goals
**Skills**:
- Excellent communication and interpersonal skills
- Strong problem-solving abilities to analyze customer inquiries and provide effective solutions
- Ability to multitask and handle high call volumes while maintaining composure
- Exceptional phone etiquette with the ability to build rapport with customers
- Strong interpersonal skills to effectively communicate with customers from diverse backgrounds
Join our team as a Call Center Representative and make a difference in providing exceptional customer service.
**Salary**: From £23,155.59 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location: In person
Application deadline: 11/04/2024
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