Call Centre Representative
3 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Representative. As a Call Centre Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.
**Responsibilities**:
- Answer incoming calls from customers and provide assistance in a professional and friendly manner
- Handle customer inquiries, complaints, and requests with efficiency and accuracy
- Utilise excellent phone etiquette to ensure positive customer interactions
- Provide product information and effectively communicate features and benefits
- Analyse customer needs and offer appropriate solutions or recommendations
- Up sell products or services when applicable to maximize sales opportunities
**Skills**:
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to handle high call volumes while maintaining professionalism
If you are a motivated individual with excellent communication skills and a passion for delivering outstanding customer experiences, we want to hear from you.
**Salary**: From £24,722.30 per year
**Benefits**:
- Company events
- On-site parking
- Paid volunteer time
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Manchester (preferred)
Work Location: In person
Application deadline: 20/03/2024
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