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Call Centre Executive

4 months ago

Manchester, United Kingdom CHANNEL ALT LTD Full time

We are seeking a motivated Call Center Representative to join our team. As a Call Center Representative, you will be the first point of contact for customers, assisting with inquiries, resolving issues, and providing exceptional service.

**Responsibilities**:

- Answer incoming calls and respond to customer inquiries promptly and professionally
- Identify customers' needs, clarify information, research issues, and provide solutions
- Maintain customer records by updating account information
- Follow communication procedures, guidelines, and policies
- Upsell products and services when appropriate
- Perform data entry tasks accurately

**Experience**:

- Proven experience as a Call Center Representative or similar customer service role
- Excellent communication skills in English
- Ability to analyze situations and provide effective solutions
- Strong phone etiquette and active listening skills

**Job Types**: Full-time, Permanent

Pay: From £23,937.21 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 28/05/2024