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Call Centre Executive

4 months ago

Manchester, United Kingdom Global 1st Line Group Full time

We are seeking a skilled and customer-focused Call Center Executive to join our team. As a Call Center Executive, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries or concerns.

**Responsibilities**:

- Answer incoming calls promptly and professionally
- Provide accurate information to customers regarding products, services, and promotions
- Up sell products or services to maximize sales opportunities
- Analyze customer needs and recommend appropriate solutions
- Enter customer information into the database accurately
- Follow call scripts and maintain compliance with company policies and procedures
- Handle customer complaints or escalations with empathy and professionalism
- Communicate effectively with team members to ensure a seamless customer experience

**Requirements**:

- Excellent phone etiquette and strong communication skills
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently as well as part of a team

**Salary**: From £24,844.70 per year

**Benefits**:

- Company events
- On-site parking
- Paid volunteer time

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Manchester: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 25/04/2024