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Customer Service Advisor

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Leicester, Leicester, United Kingdom Acorn Recruitment Limited Full time

Acorn is looking for a well-organised person with excellent interpersonal skills to join their client's friendly team, based at Leicester Royal Infirmary, on their busy 24/7 facilities helpdesk.


It is essential that applicants to this role have excellent communication skills and a good telephone manner, along with experience of working in a customer-focused environment, GCSE English & Maths, and accurate keyboard skills.


Extensive experience in a call centre/helpdesk environment or similar is desirable, although this is not essential as full training will be given.


There will be times when flexibility is needed to fill gaps during our client's busy periods, or to cover for sickness or annual leave at short notice.

During the first few weeks, flexibility will be required with the requirement to attend training sessions and shadow other staff members.


Department:
CSA on the 24/7 facilities helpdesk

Hours: 37.5 per week (5 days a week, with 2 days working weekends)

Pay:
£9.50 - £17.39 per hour

Rotational shift patterns available:

  • 7am 3pm
  • 8am 4pm
  • 11am 7pm
  • 3pm 10pm
  • 10pm 6am
Acorn by Synergie acts as an employment business for the supply of temporary workers.