Customer Support Representative – Service Management

3 weeks ago


Leicester, Leicester, United Kingdom Otis College of Art and Design Full time

Position: Customer Service Advisor - Service Delivery

Otis College of Art and Design, a prominent name in the elevator and escalator sector, is on the lookout for a Customer Service Advisor. Join our dedicated team and contribute to a company that prioritizes customer satisfaction.

Core Responsibilities:

  • Establish and maintain strong relationships with key client accounts and the account management team.
  • Regularly update client online platforms with pertinent information.
  • Deliver customer reports within agreed timelines.
  • Assist Account Managers during client meetings.
  • Engage with customers to provide timely updates on project status.

Qualifications:

  • Excellent communication abilities.
  • Proven experience in managing high-volume workloads and resolving customer issues.
  • Customer service expertise, preferably from hospitality or retail backgrounds.
  • Capability to efficiently address technical challenges.
  • Competence in utilizing various computer applications.

If you aspire to be part of a vibrant team and thrive in a dynamic environment, consider this opportunity to join a leader in the industry.



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