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Customer Service Representative

2 months ago

Leicester, Leicester, United Kingdom PPL PRS Full time
About the Role

PPL PRS is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our sales and licensing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Contact and Support: Proactively manage customer contact through various channels, including phone, email, and direct mail, to process new business invoices and resolve customer queries.
  • Sales and Licensing: Take inbound sales enquiries and convert them into customers, ensuring they are appropriately licensed and compliant with our terms and conditions.
  • Knowledge and Research: Utilize our knowledge base to verify and gather relevant information and customer data, ensuring accurate licensing and compliance.
  • Lead Generation and Management: Create leads and manage customer accounts through to resolution, ensuring timely and efficient processing.
  • Customer Education and Support: Educate and advise customers on the benefits of music licensing, ensuring they understand and adhere to our contractual terms and conditions.
  • Team Collaboration: Work co-operatively with other teams to ensure a positive customer experience and meet revenue targets.
Requirements
  • Experience: Minimum 1-2 years' experience in a similar role, preferably in a call centre, retail, hospitality, customer service, or sales environment.
  • Skills: Competent in Microsoft Office, good verbal communication, and experience of copyright or licensing in a structured environment.
  • Personal Qualities: Organized, able to manage own priorities and workload, and have good attention to detail.
About PPL PRS

PPL PRS is an equal opportunities employer, committed to recruiting a diverse workforce and creating inclusive teams. Our mission is to provide exceptional customer service and support to our clients, while delivering revenue growth and business development opportunities.