Senior Customer Service Representative

3 weeks ago


Leicester, Leicester, United Kingdom White Stuff Full time
Position Overview

White Stuff is a renowned retail brand celebrated for its unique designs and thoughtful details. We are seeking a dedicated Level 2 Customer Services Advisor to enhance our customer support operations.

Key Responsibilities
  • Deliver outstanding customer service across multiple platforms, including email, live chat, and phone.
  • Enhance the overall customer experience while assisting with training and administrative duties.
  • Utilize your expertise in social media customer service to address inquiries effectively.
Qualifications

The ideal candidate will possess:

  • Proven experience in customer service, particularly in social media interactions.
  • Exceptional communication skills to engage with customers professionally.
Benefits

We offer a comprehensive benefits package, including:

  • Annual bonus opportunities
  • Generous holiday allowance
  • Volunteer days
  • Employee discounts
  • Healthcare options
  • Continuous training and development programs

We are committed to fostering a vibrant and inclusive workplace where all qualified candidates are encouraged to apply.



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