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About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor at the BMW MINI Contact Centre. As a key member of our team, you will be responsible for handling customer inquiries and providing exceptional support to our valued customers.
Key Responsibilities
- Respond to customer inquiries via phone, ensuring a high level of customer satisfaction and resolving issues in a timely and professional manner.
- Provide accurate and up-to-date information on our products and services, as well as any relevant promotions or offers.
- Work collaboratively with internal teams to resolve customer issues and provide a seamless customer experience.
- Meet and exceed customer service targets, ensuring a high level of customer satisfaction and loyalty.
About You
To be successful in this role, you will possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike. You will be a team player, with a strong focus on delivering exceptional customer service and exceeding customer expectations.
What We Offer
- A competitive salary and benefits package, including enhanced holiday entitlement and industry-leading maternity, paternity, and adoption pay.
- Opportunities for career development and growth, with a focus on building a strong and supportive team environment.
- A comprehensive training program, ensuring you have the skills and knowledge required to excel in this role.
- A dynamic and inclusive work environment, with a focus on diversity and inclusion.
About Sytner Group
Sytner Group is a leading automotive retailer, representing over 23 of the world's most prestigious vehicle brands across our 140 UK dealerships. We pride ourselves on developing talent and building careers, with a strong focus on colleague engagement and satisfaction.