Senior Customer Support Specialist

3 weeks ago


Leicester, Leicester, United Kingdom White Stuff Full time
Position Overview

White Stuff is a renowned retail brand celebrated for its unique designs and meticulous attention to detail. We are currently seeking a dedicated Level 2 Customer Services Advisor to enhance our customer engagement efforts.

Key Responsibilities

As a Customer Services Advisor, your role will encompass:

  • Delivering outstanding customer support across multiple platforms, including live chat, email, and phone.
  • Enhancing the overall customer journey and experience.
  • Assisting in training initiatives and administrative duties to support the team.
Qualifications

The ideal candidate will possess:

  • Experience in providing customer service through social media channels.
  • Exceptional communication skills, both written and verbal.
Benefits

We offer a comprehensive benefits package, which includes:

  • An annual performance bonus.
  • A generous holiday allowance.
  • Volunteer days to support community engagement.
  • Employee discounts and healthcare options.
  • Ongoing training and development opportunities.

We are committed to fostering a vibrant and inclusive workplace where all qualified individuals are encouraged to apply.



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