Insurance Customer Support Specialist
4 weeks ago
Insurance Customer Support Specialist - New Business
We are seeking dedicated individuals with a strong aptitude for problem-solving to become part of our New Business division as an insurance customer support specialist. You will engage with clients at the crucial moment of their insurance acquisition, providing exceptional service and value. If you are driven by the desire to positively impact customers, this position offers you the opportunity to do just that.
Working Hours / Shift Patterns: This role requires a commitment of 37.5 hours per week, following a rotating shift schedule from 08:00 to 19:00, Monday to Friday, with additional hours on Saturday from 09:00 to 17:00 and Sunday from 09:00 to 13:00. You will be expected to work one full weekend and one Saturday every five weeks. Should you work a weekend shift, you will receive time off in lieu.
Training: Your training will take place in our office over a six-week period. The initial three weeks will consist of both theoretical and practical learning in a classroom setting. The subsequent three weeks will transition you to an Academy environment, where you will apply your knowledge while assisting customers under the guidance of experienced coaches. Upon completion of your training and once you demonstrate the ability to work independently, you will have the option to transition to a hybrid working model.
Our Hybrid Working Approach: With our hybrid working model, you will enjoy greater flexibility, typically requiring only one office visit per week while working remotely for the remainder of the time. You may choose to work from the office more frequently if that aligns better with your preferences. Attendance in person may be necessary for training and events.
Compensation: The starting salary for this position is £23,500, accompanied by benefits and opportunities for salary advancement.
Responsibilities of the Insurance Customer Support Specialist:
The New Business Team is responsible for providing clients with new insurance quotes, whether they are interested in car, bike, van, home, or multi-car/bike policies. We ensure that clients receive all necessary information to make informed decisions, guaranteeing they have the appropriate coverage tailored to their needs. Whenever feasible, you will assist clients in completing their policy purchases using our digital platforms.
Training continues beyond your initial onboarding. We offer a robust development program with a clear path for advancement within your role. You will acquire skills to retain clients, enhance your negotiation abilities, and advocate for self-service options. Numerous opportunities for career progression exist throughout our organization.
Ideal Candidate Profile:
- Self-driven individuals who take pride in their work, uphold our values, and focus on achieving results.
- Adaptable individuals who can manage change effectively and demonstrate resilience.
- Team members with a positive, empathetic, and patient demeanor.
- Effective communicators who can establish rapport and bring their personality to the workplace.
- Individuals proficient in navigating software systems while engaging in conversations.
- Detail-oriented individuals who are accountable and thorough in their work.
What We Offer:
By joining us, you will experience a unique approach to business, which we refer to as the 4Cs, focusing on the well-being of our colleagues, customers, company, and community.
As a valued member of our team, you will contribute to our growth, and in return, we will provide you with comprehensive support, training, and development opportunities. This includes initial in-house training on our products and systems, alongside live call experiences with seasoned colleagues, as well as ongoing training tailored to your specific needs. We also prioritize recognition and rewards, encouraging you to share your ideas and implement them effectively. Additionally, you will have the chance to advance your career across our organization, with opportunities for secondments or to take on coaching roles.
Benefits:
Up to 5% annual discretionary bonus.
Hybrid working model (1 day per week in the office with the option for more based on your preference).
A modern, open-plan office environment.
A relaxed, friendly, and diverse workplace culture.
On-site dining options with a variety of choices for breakfast and lunch, along with an on-site coffee shop.
25 days of annual leave plus bank holidays (with the option to buy and sell up to 5 days).
Pension matching up to 10% of your salary.
Life insurance coverage (4 times base salary).
Discounts on Hastings Direct products.
Discounts and cashback opportunities with popular retailers.
Access to a tech scheme, cycle-to-work program, health assessments, and skin checks upon successful completion of probation.
Referral program offering £500 for each successful referral.
Provision of necessary technology, including a new Microsoft Surface laptop.
Hastings Group is committed to equal opportunities, ensuring fair treatment for all applicants. We welcome applications from all qualified individuals, regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment, or marital/family status. Please note that we conduct thorough referencing, including credit and criminal record checks.
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