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Insurance Support Specialist
2 months ago
Job Summary
Capio Recruitment Insurance is seeking a highly skilled Insurance Assistant to join our team. As an Insurance Assistant, you will play a crucial role in supporting our mission by delivering exceptional service, exceeding expectations, and fostering enduring relationships built on trust and integrity.
Key Responsibilities
- Efficiently manage incoming customer inquiries and handle ongoing communication to ensure timely resolution.
- Create and circulate regular reports, analyze management information, and support business decision-making processes.
- Input data into our systems and collaborate with internal personnel to enhance system functionality.
- Develop strong working relationships with key stakeholders, including insurers, brokers, and internal teams.
- Make outbound calls to customers to increase retention rates, reduce lapse rates, and boost new business.
- Support product developments and ensure compliance with regulatory requirements.
- Consistently embody and uphold company values, maintaining high standards of service and professionalism.
Requirements
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Excellent analytical and problem-solving skills.
- Proficiency in data entry and system management.
- Strong customer service skills and a passion for delivering exceptional service.
