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Customer Support Training Specialist
2 months ago
As a Customer Support Training Specialist, you will be part of our dedicated team within the British Gas Business Call Centre, assisting and addressing inquiries from business clients.
Our communication channels include Voice, Chat, and Text, so familiarity with these platforms is essential.
We take pride in being recognized as a disability-confident employer, committed to hiring exceptional individuals from diverse backgrounds and abilities, as this enriches our organization.
Our ongoing efforts focus on promoting inclusivity while investing in our communities to foster a sustainable future for all.
We are honored to have been acknowledged by The Times as one of the Top 50 Employers for Women.
Our mission is to deliver energy services and solutions to our clients sustainably. We genuinely care about our customers.
Training Details: Initial office-based training for a duration of up to 8 weeks is required, with mandatory attendance during this period.
Working Hours: Monday to Friday, with a variety of shifts available between 8 AM and 6 PM.
Compensation: Starting salary of £26,965, plus an annual bonus of up to 16% paid quarterly.
We encourage applications from individuals who possess energy, enthusiasm, and a strong commitment to providing outstanding customer service. A reliable internet connection is also necessary for remote work.
Work-Life Balance: Our FlexFirst approach ensures that all employees maintain a healthy mix of on-site and remote work, fostering connections within the team and supporting overall well-being.
Additionally, we have tailored our well-being and benefits package based on employee feedback to meet their needs.
- £26,965 starting salary + annual bonus of up to 16% paid quarterly
- Employee Energy Allowance
- Pension scheme and Private Medical Insurance
- Electric vehicle scheme
- 33 days of holiday allowance, including Bank Holidays, with the option to buy/sell up to 5 additional days
- Comprehensive range of flexible benefits, including technology vouchers and travel insurance
As part of our selection process, candidates will be required to complete an online situational judgment exercise to assess their suitability for the role.
