Lead Service Operations Manager
3 weeks ago
Service Care Solutions is seeking a dedicated Service Operations Manager to oversee the delivery of exceptional HR administration and Payroll services.
Role Overview:
In this position, you will be responsible for managing and enhancing the quality of HR and Payroll services, ensuring they are efficient, effective, and customer-centric. Your leadership will empower teams to achieve continuous improvement and operational excellence.
Key Responsibilities:
- Direct and oversee the performance and quality of HR/Payroll services, ensuring alignment with key performance indicators and service agreements.
- Lead the development and promotion of Service Level Agreements tailored to specific responsibilities.
- Evaluate and refine key performance indicators to effectively monitor and enhance service delivery.
- Maintain up-to-date knowledge of payroll legislation, ensuring compliance across teams and partnerships.
- Deliver outstanding customer service in accordance with established standards and performance metrics.
- Collaborate proactively with HR colleagues and key stakeholders to drive service improvements and effective delivery.
- Implement organizational policies and procedures in coordination with other team leaders.
- Manage resources effectively to ensure efficient service delivery.
- Oversee transactional payroll processes in a dynamic environment.
- Lead HR or Payroll teams catering to a diverse clientele.
- Utilize Oracle ERP or similar HR/Payroll systems effectively.
- Foster strong relationships with stakeholders at all levels to ensure high service standards.
Qualifications:
A degree or equivalent professional qualification in Payroll or related experience is required. Proficiency in ICT systems, including Word, Excel, and ticket management systems, is essential.
If you are interested in exploring this opportunity further, please reach out for a discussion.
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