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Group Customer Service Operations Manager
2 months ago
We are seeking a highly skilled and experienced Group Customer Service Operations Manager to join our team at ManpowerGroup. As a key member of our organization, you will be responsible for leading a medium-sized team across multiple sites, ensuring a consistent and harmonious approach to customer satisfaction.
The ideal candidate will have a strong background in customer-centric operations, with a proven track record of implementing best practices and driving operational excellence. You will be a subject matter expert in customer service, with a deep understanding of the industry and its trends.
Key Responsibilities- Lead and motivate a medium-sized team across multiple sites, ensuring a consistent and harmonious approach to customer satisfaction.
- Develop and implement best practices in customer service operations, ensuring operational excellence and continuous improvement.
- Collaborate with senior stakeholders across the organization to drive business growth and customer satisfaction.
- Provide subject matter expertise in customer service, staying up-to-date with industry trends and best practices.
- Proven experience in customer-centric operations, with a strong background in customer service and operations management.
- Excellent leadership and team management skills, with the ability to motivate and inspire a team.
- Strong analytical and problem-solving skills, with the ability to identify and implement process improvements.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
