Customer Service Representative

4 weeks ago

Leicester, Leicester, United Kingdom Markerstudy Group Full time

About the Role:

We are seeking a highly skilled and motivated Customer Service Agent to join our team at Markerstudy Group. As a key member of our service centre, you will be responsible for providing exceptional customer service and support to our customers and colleagues.

Key Responsibilities:

  • Provide timely and effective support to customers and colleagues through various communication channels.
  • Ensure the efficient running of the network scheduling system and maintain effective communication with external customers, technicians, and the service centre supervisor.
  • Provide operational information and feedback to relevant management teams.
  • Assist with controlling and replenishing consumable stocks for the relevant area.
  • Ensure Health and Safety processes are adhered to on all occasions.

Requirements:

  • Ability to work on own initiative and as part of a team.
  • Excellent communication skills both face-to-face and via the telephone.
  • Able to demonstrate a good level of competence in planning and organizing own workload.
  • Flexible approach to work demands.
  • Proactive self-motivator and able to work on own initiative.
  • Proficient IT skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.
  • Access to discounts and wellbeing hub.
  • Workplace ISA's and Loans.

About Us:

Markerstudy Group is a leading automotive glazing company that puts innovation at the heart of our business. We are committed to building a thriving, inclusive community and strive to foster healthy, happy, and collaborative colleagues where performance is recognised and differences celebrated.

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