Event Executive

2 weeks ago

Ware, Hertfordshire, United Kingdom Marriott International Full time

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cosy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

This position is part of the Sales & Events team who are responsible for reactive group sales attached or not to events and weddings. By application of strong organisational, communication and interpersonal skills this position is responsible for preparing all event documentation and co-ordinating with hotel departments and the customers to ensure consistent, high level service throughout pre-, during and post-event phases of all events, administration of contracts and inputting group bookings/rooming lists into Opera booking system.

The Events Executive must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multi task, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and also admin work.

Experience:

Previous experience within Hotel Industry preferred – Experience in Weddings & Events, Opera booking system, Sales Force and specifically in dealing with groups/catering and delegations are highly desirable.

Skills and Knowledge :

Strong communication skills (verbal, listening, writing) Innovative Pro-active and reliable Able to work alone and within a team Excellent telephone etiquette Strong customer development and relationship management skills Knowledge of Marriott lodging products, cultures and brand strategies Effective decision making skills Good time management Strong organizational skills

Education or Certification:

A strong level of English, both written and verbal is essential for this role. High school diploma or GED; experienced years of experience) in the Reservations/ Event Booking Center or related professional area.

The following are specific responsibilities and contributions critical to the successful performance of the position:

Confident, positive and proactive attitude and mind-set Goal driven: commitment towards achieving hotel's and team goals Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. Superior guest relations skills and demonstrates passion for service Possesses excellent telephone sales skills Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure To have responsibility of the GRC (Groups) diary to support revenue maximization. To ensure that OPERA and MARSHA balance. To make a pre and post event call to organizers in order to maintain the relationship and to gain future business. Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities. Manages group room blocks and meeting space for assigned group. To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately. To conduct planned and walk in site visits as necessary in a professional manner demonstrating full knowledge of the product and services, tailoring the benefits to meet the guests needs. Building client and colleague relationships. To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus. To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests' needs. To build group bookings in all systems involved and book individual reservations related to events, to ensure that routings and billing instructions are correct. To produce a detailed and accurate handover sheet for each group/event arriving with full details on payment, room allocations, and individual requirements. To effectively communicate, in a timely manner, any amendments or alterations to a group/event ensuring that the clients' needs are always met. To promote a professional image at all times by being immaculately dressed and presented. Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. To contribute, as part of the team, to the smooth running of the Sales and Events Office by following all of the above organisational responsibilities. To process all group bookings through Opera, and MARSHA, including setting up blocks, naming groups, cancelling where appropriate and changing room rates. Ensure all postings on group & events accounts are correct and to send out the invoice on the day of departure. Respond to any incoming leads within 24 hours of arrival / social

Be inspired by what's possible and discover your own future. Be challenged, grow and achieve your ambition. At Marriott, be yourself. Begin your purpose, belong to a global community, and become the best version of you. At Marriott... Be you.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

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