Event Executive

7 months ago

Ware, United Kingdom Marriott International, Inc Full time

**Job Number** 24021313

**Job Category** Sales & Marketing

**Location** Hanbury Manor Marriott Hotel & Country Club, Ware, Hertfordshire, HERTFORDSHIRE, United Kingdom VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

Hanbury Manor Marriott Hotel and Country Club is a Jacobean-style manor house set in 200 acres of beautiful countryside in Ware Hertfordshire. Wood-panelled libraries and cosy fireplaces coexist with modern amenities, renovated event spaces and discerning service.

Marriott International has long believed in the power of our associates to shape our future. And now, part of that exciting future could be yours.

The Events Executive must have impeccable attention to detail and exceptional organisational skills to be able to competently deliver all aspects of the role to the expected standard. The ability to multi task, prioritise and use your initiative are key skills required for this role. This role will have direct client interaction and also admin work.

**Experience**:
Previous experience within Hotel Industry preferred - Experience in Weddings & Events, Opera booking system, Sales Force and specifically in dealing with groups/catering and delegations are highly desirable.

**Skills and Knowledge**:

- Strong communication skills (verbal, listening, writing)
- Innovative
- Pro-active and reliable
- Able to work alone and within a team
- Excellent telephone etiquette
- Strong customer development and relationship management skills
- Knowledge of Marriott lodging products, cultures and brand strategies
- Effective decision making skills
- Good time management
- Strong organizational skills

**Education or Certification**:

- A strong level of English, both written and verbal is essential for this role.
- High school diploma or GED; experienced (1 - 2 years of experience) in the Reservations/ Event Booking Center or related professional area.

**The following are specific responsibilities and contributions critical to the successful performance of the position**:

- Confident, positive and proactive attitude and mind-set
- Goal driven: commitment towards achieving hotel’s and team goals
- Ability to adapt - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
- Superior guest relations skills and demonstrates passion for service
- Possesses excellent telephone sales skills
- Passion for Sales and understanding of processes; can effectively up sell products and services; can bring a sale to closure
- To have responsibility of the GRC (Groups) diary to support revenue maximization.
- To ensure that OPERA and MARSHA balance.
- To make a pre and post event call to organizers in order to maintain the relationship and to gain future business.
- Effectively manages customer budgets to maximize revenue and meet customer needs to expand customer base for group/catering sales opportunities.
- Manages group room blocks and meeting space for assigned groups
- Leverages available eTools (eRooming Lists, eProposals, etc.).
- To liaise with the Revenue team to ensure that rooms strategy is implemented appropriately.
- To conduct planned and walk in site visits as necessary in a professional manner demonstrating full knowledge of the product and services, tailoring the benefits to meet the guests needs.
- Building client and colleague relationships.
- To understand the product we offer, including event space, room types/layouts, capacities, and event/restaurant menus.
- To conduct site visits, including walk-in appointments and participate in FAM Trips in a professional manner, demonstrating a full knowledge of the hotel products and services, and tailoring the benefits to meet the guests’ needs.
- To ensure that all diary entries are up to date with booking status, date booking taken, client details and telephone contact details and activities up to date.
- To ensure forecasted event & group revenue is up to date at all times.
- To build group bookings in all systems involved and book individual reservations related to events, to ensure that routings and billing instructions are correct.
- To produce a detailed and accurate handover sheet for each group/event arriving with full details on payment, room allocations, and individual requirements.
- To effectively communicate, in a timely manner, any amendments or alterations to a group/event ensuring that the clients’ needs are always met.
- To promote a professional image at all times by being immaculately dressed and presented.
- To ensure that every client with a confirmed booking, has a signed contract incorporating Terms and Conditions detailing the agreement between the hotel and client.
- Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
- To ensure company policy on credit checking and payment procedures is adhered to.
- Ensures billing accuracy and conducts bill reviews

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