IT User Support Specialist/IT Support Analyst

2 weeks ago

London, Greater London, United Kingdom DGH Recruitment Limited Full time
IT User Support Specialist/IT Support Analyst

The experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.


A fantastic opportunity has arisen for a IT User Support Specialist/IT Support Analyst to join our London based law firm on a permanent basis.

IT User Support Specialist/IT Support Analyst

Responsibilities and Duties:

  • Provide assistance by liaising with clients via email, telephone or in person as part of
the London IT Service;

  • Ensure that all support requests are dealt with promptly and escalate unresolved issues to
the London IT Manager or teams in London and New York;

  • Log all calls using Helpdesk Software (iSupport);
  • Escalate calls to the appropriate teams with the assistance of the IT User Support
Coordinator;

  • Must be able to prioritise support requests and keep clients informed of the status of
their query;

  • Provide direct hands on IT support to users in a Microsoft Windows environment;
  • Troubleshoot a wide variety of Hardware and Software issues across the London
office;

  • Assist with the planning, scheduling and execution of computer equipment installations,
imaging, upgrades and effectively escalating user requests, problem trends and business
needs where required;

  • Will at times be asked by the London IT Manager to liaise with The Training Department in
NY to provide training for new joiners on Microsoft Word, Excel and PowerPoint; Document
Management and Telephone Systems;

  • Will at times be asked to help plan and run training workshops designed to increase skills
in specific areas of IT based on support call trends;

  • Help maintain and inventorise and look after all stock but particularly that of the loan
Hardware, primarily the loan laptops and mobile devices;

  • Assist with the installation and maintenance and removal of computer hardware and
software;

IT User Support Specialist/IT Support Analyst

Knowledge, Sills and Experience:

  • Prior experience at a US law firm is preferable;
  • At least 3 years' experience providing direct support to customers, preferably in the
legal environment;

  • At least 3 years' experience in configuring, installing and maintaining PC operating
systems and related devices;

  • At least 3 years' experience in supporting handheld devices and associated software and
devices;

  • Prior experience or exposure to Telecoms and Video Conferencing equipment is
ideal;

  • Take responsibility for personal and team results, demonstrate integrity and ethical
behaviour, support and respect for all;

  • Excellent communication skills;
  • Excellent knowledge of MS Office Systems and Data Management systems. Any other IT
qualifications not essential but could be advantageous;

  • A+ Hardware and an awareness of/qualifications in the ITIL framework will be considered a
good bonus;

  • Excellent communication (written/spoken English) skills;
  • Strong hardware/PC peripheral trouble-shooting skills;
  • Experience of working in a Law firm IT Department is preferred;
  • The preferred candidate would have an excellent working knowledge of administering and
supporting a Document Management system;

IT User Support Specialist/IT Support Analyst


In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

  • IT Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Required IT Full time

    Junior IT Support Specialist This small but established and dynamic FX company is committed to excellence, innovation, and continuous improvement. As they expand our IT infrastructure, we are looking for a motivated and enthusiastic Junior IT Support Specialist to join our team. They are seeking a Junior IT Support Specialist with a passion for technology...

  • Technical Support Analyst

    2 weeks ago

    London, Greater London, United Kingdom Law Support Full time

    Exciting Opportunity: We are looking for a skilled Technical Support Analyst to join a reputable US law firm located in London within their IT team.Provide 1st and 2nd line support to around 80 users in the London office.Handle office technology workload, manage ticket queues, and ensure prompt resolution of all issues.Responsibilities include user setup,...

  • IT Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom Required IT Full time

    We are hiring a Junior IT Support Specialist! Welcome to this opportunity at a small yet dynamic FX company committed to excellence, innovation, and continuous improvement. Join our expanding IT infrastructure team as a motivated and enthusiastic Junior IT Support Specialist. Looking for a tech-savvy individual eager to grow in the IT field. As our Junior IT...

  • Senior IT Support Analyst

    2 weeks ago

    London, Greater London, United Kingdom IT Search & Select Full time

    We are excited to present a fantastic opportunity with a prominent MSP located in the heart of London. Our client specializes in delivering top-notch IT support solutions to a wide range of industries, priding themselves on their outstanding customer service and technical knowledge. Job Title: Senior Support Analyst Company: Our client is a leading MSP in...

  • IT Application Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom UCL - IT Full time

    Faculty IT Support Specialist The information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions. Within Information Services,...

  • Faculty IT Support Specialist

    2 weeks ago

    London, Greater London, United Kingdom UCL - IT Full time

    Faculty IT Support Specialist Description: The information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions. Within Information...

  • Desktop / Executive Support Analyst

    2 weeks ago

    London, Greater London, United Kingdom Arc IT Recruitment Full time

    Desktop / Executive Support AnalystCity of London£Competitive Windows, Active Directory, Apple/Mac, ITIL_Desktop / Executive Support Analysts are required to join a thriving financial services organisation based in the heart of the City. This role would ideally suit a support professional with some commercial experience providing Windows support within a...

  • Desktop Support Analyst, Financial Services

    2 weeks ago

    London, Greater London, United Kingdom Arc IT Recruitment Full time

    Desktop Support Analyst, Financial Services£Competitive + Excellent BenefitsCity of LondonWindows, Active DirectoryKey Responsibilities: Provide best in class IT support service Work to troubleshoot and resolve IT incidents and service requests across hardware, software, and account administration both in person and remotely Assist with configuring and...

  • iTrent System Analyst

    4 days ago

    London, Greater London, United Kingdom Network IT Full time

    Our client is looking for a iTrent System Analyst to maintain their HR system. Our client is looking for someone to add their knowledge and expertise to support them on their day to day activity on their HR system. Role: iTrent System AnalystStatus: Inside IR35Rate: £250 - £300 Duration: 15th July - 15th September Location: RemoteStart Date: 15th July...

  • Application Support Specialist/App Support Analyst

    2 weeks ago

    London, Greater London, United Kingdom DGH Recruitment Limited Full time

    PLEASE NOTE THIS ROLE SITS WITHIN IR35PLEASE NOTE THIS ROLE SITS WITHIN IR35***Not sure what skills you will need for this opportunity Simply read the full description below to get a complete picture of candidate requirements.Application Support Specialist/App Support Analyst A fantastic opportunity has arisen for a Application Support Specialist/App Support...

  • IT Helpdesk Analyst

    2 weeks ago

    London, Greater London, United Kingdom Just IT Full time

    Are you an IT support engineer with at least 2 year's of experience? An award-winning creative agency is looking for an IT helpdesk analyst to join their team on a 6-month FTCRole Responsibilities: Provisioning of new user's accounts Deploying new computers and mobile devices Deprovisioning user accounts for leavers Repurposing hardware Create documentation...

  • Specialist, IT Support

    2 weeks ago

    London, Greater London, United Kingdom Air IT Limited Full time

    We're Air IT, a fantastic Managed Service Provider (MSP) with a rich history and vast expertise, offering a diverse range of top-notch services and a promising future ahead.With a strong presence in offices across the UK, we are proud recipients of various regional, national, and industry accolades for our remarkable growth, innovation, dedication, and...

  • Implementation Analyst

    2 weeks ago

    London, Greater London, United Kingdom Arc IT Recruitment Full time £4

    Job Title: SAP Analyst - S/4 Hana, FioriCompany: Financial Services Organization in City of LondonSAP Analyst with expertise in SAP S/4 Hana is needed to join a prestigious financial services organization based in the heart of the city.This role will place you within the Global Financial Information Services team, responsible for ensuring data integrity,...

  • Ito Support Engineer

    2 weeks ago

    London, Greater London, United Kingdom Just IT Full time

    1st/2nd Line IT Support- ____________________Location: Kings CrossSalary: Up to £30,000- ____________________Are you looking to join a new company that strives to make a difference in the world?About the companyResponsibilities: Provide 1st /2nd line support to all current employees Remote support with desk visits when necessary Onboard users as required,...

  • IT Support Analyst

    2 weeks ago

    London, Greater London, United Kingdom Explore Group Full time

    IT SUPPORT ANALYST - PERMANENT - UPTO 35K - HYBRID - LONDONWe are looking for an experienced IT Support Analyst to join our team. This position requires maintaining and enhancing not only the end user computing environment but also working closely with system administrator to maintain the server and network infrastructureof our organisation.Job...

  • User Researcher

    2 weeks ago

    London, Greater London, United Kingdom Stealth iT Recruitment Full time

    Why this role?nAs a User Researcher you will:nWork closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users.nContribute to creating better products and services that solve users' problems and meets their needs.nLead the research...

  • 1st Line Support

    2 weeks ago

    London, Greater London, United Kingdom Just IT Full time

    Are you a recent graduate or an IT Professional looking for an exciting new role?About the CompanyAn outgoing person who can handle the challenge of working under pressure in a rewarding environment is needed by this rapidly expanding award-winning organisation. You will be a team player who can also work independently and provide something new and...

  • User Researcher

    2 weeks ago

    London, Greater London, United Kingdom Stealth iT Recruitment Full time

    Why this role?As a User Researcher you will:Work closely with Product Managers, Designers, developers, and other User Researchers to plan and conduct high-impact research that helps develop a better understanding of our clients' users. Contribute to creating better products and services that solve users' problems and meets their needs. Lead the research for...

  • IT Support Analyst

    2 weeks ago

    London, Greater London, United Kingdom Meraki Talent Ltd Full time

    Job Description IT Support Analyst (1st / 2nd Line) Permanent (Competitive Salary) London (Hybrid Working) Posted 09/05/24 CVs by Asap Start Date May – Jul 24 Meraki Talent is looking to recruit a 2nd Line IT Support Analyst for an industry leading media and production company. They are currently experiencing a considerable period of growth and looking...

  • User Researcher

    2 weeks ago

    London, Greater London, United Kingdom Stealth IT Recruitment Full time

    Job DescriptionAs a User Researcher you'll:Collaborate closely with Product Managers, Designers, developers, and fellow User Researchers to plan and conduct impactful research that enhances our understanding of our clients' users.Contribute to the development of superior products and services that address user issues and fulfill their requirements.Take...