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IT Application Support Specialist
1 week ago
The information Services Division (ISD) is the primary provider of IT services to UCL.
We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
Within Information Services, Faculty IT & Partnering provides local specialist applications and systems support and IT strategic business partnering for users in the School of Life and Medical Sciences (SLMS), in the Institute of Education (IOE), the Bartlett Faculty of the Built Environment and to departments in the Faculties of Arts & Humanities, Social & Historical Sciences and Laws (SLASH).
About the role This is an exciting role based in the Faculty IT & Partnering department and working with academic and professional services staff within the Faculty of Mathematical & Physical Sciences to support and develop IT products and services across the FacultyThe post holder will:
- Provide specialist IT support for academic and professional services users.
- Participate in Product teams to support and develop of new products.
- Provide 2nd and 3rd line support.
- Participate in Communities of Practice, building and sharing knowledge with like-minded colleagues. We will consider applications to work on a part-time, flexible and job share basis wherever possible. End user and server hardware, Lab/Scientific IT, Research Applications, network/Security, Advanced OS support, Office 365 development, Application packaging and deployment, IT Procurement.
- Considerable experience working with, and in-depth knowledge of the standard technologies used within
UCL:
Networks (DNS/DHCP, VPN, Firewall) VMware virtualised environments, Monitoring and logging platforms, Authentication (AD/OpenLDAP/SAML).
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days' annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
Employee assistance programme:
Staff Support Service
- Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent.
disabled people; and for our Grade 9 and 10 roles, women.Apply Online or Email for APPLY_URL field (notifications of applications):
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