Faculty IT Support Specialist
2 weeks ago
The information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions. Within Information Services, Faculty IT & Partnering provides local specialist applications and systems support and IT strategic business partnering for users in the School of Life and Medical Sciences (SLMS), in the Institute of Education (IOE), the Bartlett Faculty of the Built Environment and to departments in the Faculties of Arts & Humanities, Social & Historical Sciences and Laws (SLASH).
About the role This is an exciting role based in the Faculty IT & Partnering department and working with academic and professional services staff within the Faculty of Mathematical & Physical Sciences to support and develop IT products and services across the Faculty. The post holder will:
• Provide specialist IT support for academic and professional services users.
• Actively engage with customers to identify new opportunities for improvement.
• Participate in Product teams to support and develop of new products.
• Provide 2nd and 3rd line support.
• Participate in Communities of Practice, building and sharing knowledge with like-minded colleagues. We will consider applications to work on a part-time, flexible and job share basis wherever possible. If you have any queries regarding the vacancy or the application process, please contact Andy Gormanly at
About you You will be able to demonstrate experience and expert knowledge in at least one of the following areas:
• End user and server hardware, Lab/Scientific IT, Research Applications, network/Security, Advanced OS support, Office 365 development, Application packaging and deployment, IT Procurement. As an IT Support professional, you will also be able to demonstrate the following:
• Considerable experience working with, and in-depth knowledge of the standard technologies used within UCL: Networks (DNS/DHCP, VPN, Firewall) VMware virtualised environments, Monitoring and logging platforms, Authentication (AD/OpenLDAP/SAML).
• A degree or equivalent, preferably in a science or technology discipline, or substantial relevant business experience.
What we offer As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days' annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Immigration loan
• Relocation scheme for certain posts
• On-Site nursery
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance
Our commitment to Equality, Diversity and Inclusion As London's Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world's talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL's workforce. These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
Customer advert reference: B
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