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1st Line Support

3 months ago

London, Greater London, United Kingdom Just IT Full time
Are you a recent graduate or an IT Professional looking for an exciting new role?
About the Company

An outgoing person who can handle the challenge of working under pressure in a rewarding environment is needed by this rapidly expanding award-winning organisation.

You will be a team player who can also work independently and provide something new and constructiveto the Service Desk Team as they support over 2000+ client users including SMES and large business across London and the South-East.

Position Overview

Qualifying and documenting the problems raised by customers as well as being responsible for handling support of service requests which relate to all technology including; workstations, servers, printers, networks, and vendor specific hardware and software.


Responsibilities:

  • Windows 10 & 11 Administration & Support
  • Active Directory Administration, new user setups (User Accounts, O365 Mailboxes)
  • Microsoft Office 365 experience
Recommended Skills

  • Networking knowledge covering ADSL Broadband, Local Area Networks, Switches & VLan's
  • Understand cabling needs for IT/Telephone System Jobs.
  • Customer service skills.
  • Able to install, configure, upgrade and relocate PC hardware, software and print devices.
  • Experience of Windows 10, 11, Office problem solving.
  • Experience of PC hardware troubleshooting and problem solving.