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1st Line Support Engineer

2 months ago

London, Greater London, United Kingdom Get Recruited Full time

Job Summary:

We are seeking an experienced 1st Line Support Engineer to join our IT team at a reputable and expanding business. As a key member of our team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

  • Taking orders from and placing orders for customers
  • Supporting customers with tickets and queries relating to broadband, mobile, ethernet and fixed voice services
  • Managing the onboarding of new customers
  • Texting and dispatching equipment to customers
  • Providing first line support to newly onboarded and existing customers
  • Working closely with and supporting the sales and service teams
  • Logging all reported issues, requests and changes
  • Monitor the logged issues and prioritise them and your workload accordingly, ensuring they are resolved in a timely manner

Requirements:

  • Experience in a Customer Service, Order Processing, First Line Support, Customer Support, Helpdesk, Service Desk or similar customer facing role
  • Experience in an IT Support Engineer / 1st Line Support Engineer / IT Support Analyst or similar role is desirable
  • Excellent knowledge of Microsoft 365, Microsoft Azure and Windows 10
  • Excellent communication at all levels, both written and verbal
  • Able to work effectively and confidently under pressure

About Us:

Get Recruited is a leading recruitment agency specialising in IT and technical roles. We are proud to be working with a reputable and expanding business who are seeking a talented 1st Line Support Engineer to join their team.