First Line Support Engineer

4 weeks ago


London, Greater London, United Kingdom Fitzrovia IT Limited Full time £28,000
Fitzrovia IT Limited: 1st Line Support Engineer

We are seeking an experienced 1st Line Support Engineer to join our expanding service desk team. As a key member of our team, you will be responsible for resolving technical issues, delivering high-quality customer care, and escalating problems to ensure timely resolution.

Key Responsibilities:
  • Provide technical support for Microsoft Windows Server 2016-2022, Microsoft 365, Active Directory, and Windows 10/11 operating systems.
  • Support Apple OS and Apple Mac devices, as well as Microsoft Office suite.
  • Manage laptop/desktop and thin client support.
  • Develop and maintain strong relationships with customers, ensuring their technical issues are resolved efficiently.
Requirements:
  • Essential experience in Microsoft Windows Server 2016-2022, Microsoft 365, Active Directory, and Windows 10/11 operating systems.
  • Knowledge of Apple OS and Apple Mac devices, as well as Microsoft Office suite.
  • Good telephone etiquette and strong communication skills.
  • Ability to work under pressure and meet deadlines.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Hybrid working arrangement, with 3-4 days in office or onsite and 1-2 days remote working.


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