2nd Line Support Engineer

4 weeks ago

London, Greater London, United Kingdom Node4 Full time
About the Role

We are seeking a highly motivated and experienced 2nd Line Support Engineer to join our team at Node4. As a key member of our managed services team, you will be responsible for providing exceptional customer support and working closely with our 1st and 3rd line teams to deliver a seamless experience for our clients.

Key Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Work collaboratively with the 1st and 3rd line teams to resolve complex technical issues
  • Update customers on the status of support calls and escalate issues as necessary
  • Develop and maintain strong relationships with customers and internal stakeholders
  • Stay up-to-date with the latest technology trends and advancements
Requirements
  • Minimum 2-3 years' experience in a Service Desk environment with Microsoft technologies
  • Hold or be able to achieve and maintain NPPV3 with SC
  • Excellent customer service skills and ability to work under pressure
  • Knowledge of ITIL ServiceDesk environment and basic system administration for SQL Server
  • Understanding of cloud technology and server migration
  • Confident and clear communication skills
What We Offer
  • Hybrid working arrangement
  • Private medical insurance or company-paid health cash plan
  • Employee assistance program
  • 25 days' holiday plus birthday off
  • Option to purchase additional holiday
  • Company pension scheme
  • Life assurance x 4
  • A diverse and inclusive workforce
  • Employee investment with Node4 training academy
  • Family savings and shopping discounts through the Node4 benefits portal
  • Discounted gym membership
  • Modern facilities with open and welcoming breakout areas
  • Company social events
Why Join Node4?

Node4 is a vibrant and passionate team committed to providing exceptional service as standard. We believe that our people are the driving force behind our success and are proud of our employees and the environment that reflects our core business values of Passion, Innovation, and Trust.

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