Head of First Line Risk
7 days ago
At Direct Line Group, we're committed to delivering exceptional customer experiences while managing risk effectively. As the Head of First Line Risk, you'll play a critical role in shaping our risk management strategy and ensuring compliance with regulatory requirements.
Purpose of the Role
You'll lead the Governance, Risk, and Compliance (GRC) management within the HR function, embedding processes and developing capabilities that continually improve the provision of GRC services to DLG. This will enable the strategic direction of the enterprise and ensure effective risk and compliance management within appropriate risk management frameworks and processes.
Key Responsibilities
- Accountable for the Human Resources Risk framework objectives, ensuring they are comprehensive and aligned to the DLG business strategy and risk appetite.
- Develop department-wide solutions, policies, standards, and forward planning to keep up with emerging technologies, industry trends, and regulatory change.
- Create methods to identify key risks that may impact people-related operations, change the delivery of the DLG business strategy, or present a threat to DLG risk appetite or compliance status.
- Drive collaboration across risk functions, operational teams, and change programmes to ensure the appropriate technical capacity, capability, and knowledge sharing is in place.
- Make recommendations on design and build of robust GRC solutions and controls to enable delivery of the DLG business strategy. Recommendations should include commercial considerations and future agility of business operations.
- Drive audit and testing assurance programmes to ensure DLG controls are compliant with regulatory requirements as well as internal standards and policies, providing a holistic view of capability across assigned key thematic areas of the DLG control environment.
- Develop and deliver automated metrics and reports that provide a real-time compliance 'dashboard' for use at all levels of the organisation and enables tangible and visible risk reduction.
- Manage and maintain relationships with senior stakeholders within DLG and externally within third parties.
- Be responsible for information security elements of strategic vendor relationships, developing and maintaining with a holistic view of the relationship between the various parties.
- Lead and mentor a team of Risk and Compliance specialists, facilitating teamwork dynamics and interactions with the business.
- Encourage questioning and innovative problem-solving amongst peers.
Requirements
- Significant Risk and Controls experience in a highly regulated business environment, ideally gained in the Insurance industry.
- A solid understanding of the Human Resources Risk and Governance environment.
- Proven in-depth experience in leading, managing, and delivering governance, risk, and assurance initiatives.
- Inspirational leadership capability, with experience in developing and managing high-performance teams through growing people, nurturing trust, and establishing a shared sense of purpose.
- Project management experience - including presenting to senior stakeholders.
- Strong collaboration, conflict resolution, influencing, and negotiation skills.
- Demonstrated ability in strong verbal and written communication skills to interface with both technical and non-technical stakeholders.
- Ability to engage people through leading by example and cultivating a culture of transparency and curiosity.
What We Offer
- Generous 9% employer pension.
- Eligibility for annual performance bonus of up to 20%.
- Generous holidays - 30 days annual leave (excluding the bank holidays). Plus, the option of buying or selling up to 5 days each year.
- 50% off home, motor, and pet insurance.
- Free travel insurance and Green Flag breakdown cover.
- Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax-efficient way.
- Free private medical cover for you.
- Buy-as-you-earn share scheme.
- Employee discounts and cashback.
Being Yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Difference makes us who we are. We believe everyone should feel comfortable to bring their whole selves to work – that's why we champion diverse voices, build workplaces that work for people, and invest in the things that matter. From senior leadership to inclusivity networks, adaptive working to inclusion training, we've made it our mission to give you everything you need to be authentically you. Discover more at directlinegroupcareers.com
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