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Pensions Customer Service Assistant
3 months ago
Job Role:
Customer Service Assistant/Operational supportLocation:
Crewe, CW1Hours: Monday - Friday, 9am - 5pmSalary: £25k
Role Purpose:
To assist the Customer Services Team in the support of customers queries proactively providing day to day resolutions. Providing support to customers on a day-to-day basis.
Building relationships with Customers and key contactsInvestigate and resolve and complaints promptlyTake ownership of tasks until resolutionComplete customer requirements in line with company SLA'sRecord, update and maintain data on CRM system Experience:
Have a can-do attitude and proactive approachPrevious experience working in the eCommerce sectorStrong communication skills, both verbal and writtenBe a great team playerA background in customer services is preferable but not essentialProblem solver with the ability to make logical decisions.
Microsoft Office skillsIf interested, please apply online, call (phone number removed) or text 'CSA Crewe' to