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Customer Service Administrator

3 months ago


Crewe, Cheshire East, United Kingdom AO Full time

Position Overview

We are looking for a dedicated Customer Service Administrator to join our dynamic team at AO. In this pivotal role, you will be responsible for delivering outstanding customer support and managing sales inquiries effectively.

The ideal candidate will possess a strong background in customer service and be adept at listing products across various online platforms. Your main duties will include addressing incoming customer questions and collaborating closely with a small, efficient team.

We provide ample opportunities for professional development and thorough on-the-job training.

  • Annual Salary: £23,439.00
  • Working Hours: Monday-Friday 8:00am-4:00pm (37.5 hours per week)
  • Employment Type: Full-time, Permanent

Key Responsibilities:

  • Provide exceptional customer service
  • List products on our e-commerce platform
  • Address customer inquiries through various communication channels
  • Manage inbound sales calls
  • Process returns and exchanges
  • Accurately input orders into the system
  • Update inventory information
  • Perform general administrative duties

Qualifications:

We seek an individual who excels both independently and as part of a team. Essential qualifications include:

  • Prior experience in customer service (Required)
  • Strong computer skills (Required)

Benefits:

  • 5% pension contribution scheme
  • Healthcare Cashback Scheme
  • Employee Discounts
  • Maternity, Paternity, and Adoption Packages
  • Opportunities for charity involvement
  • Share-save Scheme