Customer Service Representative

1 month ago


Crewe, Cheshire East, United Kingdom AO Full time

About AO

AO is a leading online retailer, and we're looking for a skilled Rework Administrator to join our team. As a Rework Administrator, you'll play a vital part in the customer journey by delivering exceptional customer service and assisting with sales-related queries.

Key Responsibilities

  • Provide excellent customer service via phone, email, and messages through eBay
  • List items directly onto our website
  • Reply to customer queries and resolve issues efficiently
  • Process exchanges and refunds
  • Input orders and update stock on the system
  • Perform general administration tasks

Requirements

  • Customer service experience (essential)
  • Computer literacy (essential)

What We Offer

  • At least 5% contribution pension scheme
  • Healthcare Cashback Scheme
  • Exclusive Staff Discount
  • Enhanced Maternity, Paternity, and Adoption Packages
  • Expression of wish service
  • Make a difference days (x2 fully paid charity days a year)
  • Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.



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