Complaints Coordinator

1 week ago


Doncaster, Doncaster, United Kingdom NHS Professionals Full time

Job Title:
Complaints Administrator


Location:
Doncaster Royal Infirmary


Hours: 22.5 hpw - Monday-Friday

Trust Location:
DRI, Thorne road, Doncaster, DL2 5LT


What you'll be responsible for:

  • Acknowledge concerns, questions, comments and formal complaints in accordance with Trust Policy and the NHS Formal Complaints Procedure.
  • Act as appoint of contact for patients, relatives, visitors and carers and resolve/ assist in local resolution of concerns as per Trust policy and guidance.
  • Ensure complaints are forwarded to the appropriate lead investigator(s), within the Divisions and Services for investigation.
  • Develop correspondence for complainants during the concerns, questions, comments and formal complaints
  • Maintain accurate records of complaints on DATIXWEB ensuring all information is up to date, accurate and available, should it be required for further investigation.

You'll learn the following whilst working at the trust:

  • An in depth understanding of the roles and responsibilities involved in working within the NHS
  • Knowledge of the systems used, to effectively complete your role to the highest standard at all times
  • A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

You'll have the following skills/experience:

  • NHS System knowledge
  • Excellent telephone manner
  • Excellent communication skills (written and verbal)
  • IT skills
  • Ability to meet deadlines and manage workload
  • Ability or experience in complaint handling

As a member of NHS Professionals, you have fantastic benefits:

  • Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it

  • 24/7 365 days**:
- call us anytime

-
Multi locational:

- work across neighbouring Trusts
-
Manage your shifts and timesheets on the go:

  • access your "My Bank" shift portal anywhere, anytime online or through your smartphone
-
Varied working options to suit your lifestyle:

  • access to the Bank gives you options of ad hoc shifts or longer-term placements
-
Training and development opportunities:

  • Keep up with the essentials and more
-
Build holiday allowance for every shift you work:

  • your work life balance is important to us
-
Stakeholder pension scheme available:

- a flexible future for you and yours

Who are NHS Professionals?


As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.

We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.


By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.


Disclaimer
NHS Professionals manage your data, please see our Privacy Notice on our website.

Job Types:
Part-time, Temporary contract

Salary:
£11.45 per hour

Expected hours: 22.5 per week

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

Reference ID: 72929

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