Complaints Coordinator
1 week ago
Job Title:
Complaints Administrator
Location:
Doncaster Royal Infirmary
Hours: 22.5 hpw - Monday-Friday
Trust Location:
DRI, Thorne road, Doncaster, DL2 5LT
What you'll be responsible for:
- Acknowledge concerns, questions, comments and formal complaints in accordance with Trust Policy and the NHS Formal Complaints Procedure.
- Act as appoint of contact for patients, relatives, visitors and carers and resolve/ assist in local resolution of concerns as per Trust policy and guidance.
- Ensure complaints are forwarded to the appropriate lead investigator(s), within the Divisions and Services for investigation.
- Develop correspondence for complainants during the concerns, questions, comments and formal complaints
- Maintain accurate records of complaints on DATIXWEB ensuring all information is up to date, accurate and available, should it be required for further investigation.
You'll learn the following whilst working at the trust:
- An in depth understanding of the roles and responsibilities involved in working within the NHS
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation
You'll have the following skills/experience:
- NHS System knowledge
- Excellent telephone manner
- Excellent communication skills (written and verbal)
- IT skills
- Ability to meet deadlines and manage workload
- Ability or experience in complaint handling
As a member of NHS Professionals, you have fantastic benefits:
- Competitive pay rates
- **Essential support when you need it
- 24/7 365 days**:
-
Multi locational:
- work across neighbouring Trusts
-
Manage your shifts and timesheets on the go:
- access your "My Bank" shift portal anywhere, anytime online or through your smartphone
Varied working options to suit your lifestyle:
- access to the Bank gives you options of ad hoc shifts or longer-term placements
Training and development opportunities:
- Keep up with the essentials and more
Build holiday allowance for every shift you work:
- your work life balance is important to us
Stakeholder pension scheme available:
- a flexible future for you and yours
Who are NHS Professionals?
As an equal opportunities' organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership.
We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.
By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.
Disclaimer
NHS Professionals manage your data, please see our Privacy Notice on our website.
Job Types:
Part-time, Temporary contract
Salary:
£11.45 per hour
Expected hours: 22.5 per week
Schedule:
- Day shift
- Monday to Friday
Work Location:
In person
Reference ID: 72929
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