Complaints Coordinator

3 days ago

Doncaster, United Kingdom NHS Professionals Full time

**Job Title: Complaints Administrator**

**Location: Doncaster Royal Infirmary**

**Hours: 22.5 hpw - Monday-Friday**

**Trust Location: DRI, Thorne road, Doncaster, DL2 5LT**

**What you’ll be responsible for**:

- Acknowledge concerns, questions, comments and formal complaints in accordance with Trust Policy and the NHS Formal Complaints Procedure.
- Act as appoint of contact for patients, relatives, visitors and carers and resolve/ assist in local resolution of concerns as per Trust policy and guidance.
- Ensure complaints are forwarded to the appropriate lead investigator(s), within the Divisions and Services for investigation.
- Develop correspondence for complainants during the concerns, questions, comments and formal complaints
- Maintain accurate records of complaints on DATIXWEB ensuring all information is up to date, accurate and available, should it be required for further investigation.

**You’ll learn the following whilst working at the trust**:
1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation

**You’ll have the following skills/experience**:

- NHS System knowledge
- Excellent telephone manner
- Excellent communication skills (written and verbal)
- IT skills
- Ability to meet deadlines and manage workload
- Ability or experience in complaint handling

**As a member of NHS Professionals, you have fantastic benefits**:

- Competitive pay rates
- work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

NHS Professionals manage your data, please see our Privacy Notice on our website.

**Job Types**: Part-time, Temporary contract

**Salary**: £11.45 per hour

Expected hours: 22.5 per week

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Reference ID: 72929

  • Complaints Coordinator

    1 week ago

    Doncaster, Doncaster, United Kingdom NHS Professionals Full time

    Job Title: Complaints AdministratorLocation: Doncaster Royal InfirmaryHours: 22.5 hpw - Monday-FridayTrust Location: DRI, Thorne road, Doncaster, DL2 5LTWhat you'll be responsible for: Acknowledge concerns, questions, comments and formal complaints in accordance with Trust Policy and the NHS Formal Complaints Procedure. Act as appoint of contact for...

  • Installations Executive Complaints Advisor

    7 days ago

    Doncaster, United Kingdom B&Q Full time

    **About the role** **Installations Executive Complaints Advisor** **Permanent** **37.5 hours per week - 5/7 days (this role will include weekend working)** **£27,500 per annum + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (minimum 4 days per week in the office)** **Doncaster** We believe anyone can improve their home to make life...

  • Installations Executive Complaints Advisor

    3 days ago

    Doncaster, United Kingdom B&Q Full time

    **About the role** **Installations Executive Complaints Advisor** **Permanent** **37.5 hours per week - 5/7 days (this role will include weekend working)** **£27,500 per annum + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (minimum 4 days per week in the office)** **Doncaster** We believe anyone can improve their home to make life...

  • Installations Executive Complaints Advisor

    1 week ago

    Doncaster, Doncaster, United Kingdom B&Q Full time

    About the roleInstallations Executive Complaints AdvisorPermanent37.5 hours per week - 5/7 days (this role will include weekend working)£27,500 per annum + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (minimum 4 days per week in the office)DoncasterWe believe anyone can improve their home to make life better. From our Doncaster Support...

  • Contracts Coordinator

    6 days ago

    Doncaster, United Kingdom Edwards & Pearce - Doncaster Full time

    An exciting new opportunity working as a Contracts Coordinator for our specialist client in Doncaster. THE BENEFITS:Hybrid working. Option to work full-time or part-time. Option to work term-time only. Possibility for the role to develop into other areas.THE ROLE: Registering contracts.Logging key accountabilities for the wider team to consider (expiry...

  • Contracts Coordinator

    6 days ago

    Doncaster, United Kingdom Edwards & Pearce Full time

    An exciting new opportunity working as a Contracts Coordinator for our specialist client in Doncaster. THE BENEFITS: Hybrid working. Option to work full-time or part-time. Option to work term-time only. Possibility for the role to develop into other areas. THE ROLE: Registering contracts. Logging key accountabilities for the wider team to consider (expiry...

  • Operational Coordinator

    3 weeks ago

    Doncaster, United Kingdom Community Practitioner Alliance CIC Full time

    **JOB SUMMARY** The role of coordination and rota team support is to deliver CPA and MyMedic services on a day-to-day basis. Monitor and coordinate aspects of daily activity and drive improvements by maintaining good communication with our practitioners, planning and manage the service rota, monitoring clinical software to help direct resources. Communicate...

  • Contracts Coordinator

    3 days ago

    Doncaster, United Kingdom Edwards & Pearce Limited Full time

    An exciting new opportunity working as a Contracts Coordinator for our specialist client in Doncaster. THE BENEFITS:Hybrid working. Option to work full-time or part-time. Option to work term-time only. Possibility for the role to develop into other areas.THE ROLE: Registering contracts.Logging key accountabilities for the wider team to consider (expiry...

  • Customer Service Coordinator

    3 weeks ago

    Doncaster, United Kingdom Orb Recruitment Ltd Full time

    **Orb Recruitment** have a fantastic opportunity for an experienced **Customer Service Coordinator** to work with our client who are leading providers of innovative workplace, home and mobile technology, with work taking place in **Rossington, Doncaster, DN11** **The Role**: For the successful applicant your day-to-day duties will include, but not be...

  • Warehouse Coordinator

    2 weeks ago

    Doncaster, Doncaster, United Kingdom Job&Talent Full time

    We have a number of openings for working for our prestigious client in Castleford as a Warehouse Coordinator. Are you looking for a job that offers long term development, If so we have the following opportunity for you. No previous experience required as full training is provided and internal development given priority. This vacancy offers genuine...

  • Customer Service

    4 weeks ago

    Doncaster, United Kingdom Fellowes Brands Full time

    Overview: **Job Title: Customer Service & Sales Coordinator** **Location: Doncaster (Full Time, Permanent, 37.5 hours per week)** **Salary: £20-£22k, dependent on experience** **_ We operate in a hybrid work environment that offers two remote days per week._** **Serving at the Intersection of Family, Innovation, Quality and Care** Our most important...

  • Aftersales Administrator

    3 weeks ago

    Doncaster, United Kingdom Venatu Full time

    **Aftersales Administrator, Doncaster** Local Doncaster manufacturing business are recruiting a customer-focused Aftersales Administrator to work within an existing team, to offer excellent aftersales support to customers. The successful Aftersales Administrator will offer comprehensive productadvice, manage complaints and queries, and deal with any...

  • Customer Service Coordinator

    2 days ago

    Doncaster, United Kingdom NCM Auctions Full time

    The StoryNCM is not your ‘average’ or ‘traditional’ business. Far from it. We’re a truly innovative, modern company operating across the UK and Europe in a highly diverse sales territory. We count global Brands, Government Agencies, Commercial and Industrial entities among our portfolio of clients. Our service offering is unique, and the working...

  • Customer Service Coordinator

    15 hours ago

    Doncaster, United Kingdom NCM Auctions Full time

    The StoryThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.NCM is not your ‘average’ or ‘traditional’ business. Far from it. We’re a truly innovative, modern company operating across the UK and Europe in a highly diverse sales territory. We count global Brands, Government...

  • Customer Service Coordinator

    1 day ago

    Doncaster, United Kingdom NCM Auctions Full time

    The StoryNCM is not your ‘average’ or ‘traditional’ business. Far from it. We’re a truly innovative, modern company operating across the UK and Europe in a highly diverse sales territory. We count global Brands, Government Agencies, Commercial and Industrial entities among our portfolio of clients. Our service offering is unique, and the working...

  • Customer Service Coordinator

    2 days ago

    Doncaster, United Kingdom NCM Auctions Full time

    The StoryNCM is not your ‘average’ or ‘traditional’ business. Far from it. We’re a truly innovative, modern company operating across the UK and Europe in a highly diverse sales territory. We count global Brands, Government Agencies, Commercial and Industrial entities among our portfolio of clients. Our service offering is unique, and the working...

  • Customer Service Coordinator

    2 days ago

    Doncaster, United Kingdom NCM Auctions Full time

    The Story NCM is not your ‘average’ or ‘traditional’ business. Far from it. We’re a truly innovative, modern company operating across the UK and Europe in a highly diverse sales territory. We count global Brands, Government Agencies, Commercial and Industrial entities among our portfolio of clients. Our service offering is unique, and the working...

  • Customer Service Coordinator

    1 day ago

    Doncaster, United Kingdom NCM Auctions Full time

    The StoryThe experience expected from applicants, as well as additional skills and qualifications needed for this job are listed below.NCM is not your ‘average’ or ‘traditional’ business. Far from it. We’re a truly innovative, modern company operating across the UK and Europe in a highly diverse sales territory. We count global Brands, Government...

  • Customer Service Coordinator

    4 weeks ago

    Doncaster, United Kingdom Pratap Partnership Full time

    What makes this business great... - 2 days working from home - A business that celebrates staff retention due to the culture of the business - A business that can offer long term career development - Fantastic benefits including a 25days annual leave plus a day for your birthday, life assurance and Westfield Health - 37.5 hours per week 8:30-4:30 Monday to...

  • Customer Service Coordinator

    4 weeks ago

    Doncaster, United Kingdom Pratap Partnership Full time

    What makes this business great... - 2 days working from home - A business that celebrates staff retention due to the culture of the business - A business that can offer long term career development - Fantastic benefits including a 25days annual leave plus a day for your birthday, life assurance and Westfield Health - 37.5 hours per week 8:30-4:30 Monday to...