Operational Coordinator
7 months ago
**JOB SUMMARY**
The role of coordination and rota team support is to deliver CPA and MyMedic services on a day-to-day basis. Monitor and coordinate aspects of daily activity and drive improvements by maintaining good communication with our practitioners, planning and manage the service rota, monitoring clinical software to help direct resources. Communicate across the business and carry out audits and analysing data when directed. Duties will evolve as the business grows.
**KEY RESPONSIBILITIES**
- **Communication**_
- Excellent verbal, and written communication skills with customers and clients.
- Effectively communicate with managers and network partners
- To deal with complaints or incidents in a calm and courteous manner, ensuring that, wherever possible, complaints are dealt with efficiently and escalate where necessary.
- Build relationships effectively with our office team, customers and clients.
- **Professional**_
- To work collaboratively with other members of CPA and MyMedic across all divisions. (Ambulance Care Assistance, Home Care, Healthcare, Home Visiting Services etc)
- Where necessary provide written reports using agreed documentation.
- Undertake day to day tasks that might impact staff, clinical practitioners, patients, or clients. (resolving stock and fleet issues remotely, redirecting visits due to delays or completing important audit and quality tasks)
- To work within the requirements of Data Protection legislation and GDPR as it applies to patient records.
- Support all members across the teams ensuring correct time management and prioritisation of workload
- To always act in such a manner as to promote confidence and public trust and to uphold the reputation and image of the employer.
- To work within the framework of local policies for lone workers.
- To work using own initiative with mínimal supervision.
- Using own transport to visit remote locations and sites where required
- **Organisational**_
- To coordinate with the Home Visiting Services (HVS) teams and clients to ensure operational effectiveness.
- Liaise with customers and clients ensuring all available shifts are filled.
- To support the rota team and complete rota’s on behalf of the client or CPA
- Conduct site visits maintaining links between HVS teams and clients.
- Ordering and resupplying of medical and HVS stock.
- To engage in self-appraisal and utilise reflective practice to enhance and develop personal and organisational practice.
**QUALIFICATIONS**
- Full UK drivers license required
- G.C.S.E. English and Mathematics grade C or above (or equivalent)
**BENEFITS**
- 25 days + Bank Holiday leave
- After one year of employment, you will receive an additional day in annual leave for your birthdays
- Blue light Card
- Flexible Working
- Pension
- Excellent training and development opportunities
- Onsite Parking
- Monday to Friday
This is not meant to be an exhaustive list of duties. The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.
We will be in touch In due course, via an informal telephone conversation, where we can learn more about your needs and suitability of this job role.
**Job Types**: Full-time, Permanent
**Salary**: From £22,500.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)
**Language**:
- English (preferred)
Licence/Certification:
- Driving Licence (preferred)
Ability to Commute:
- Doncaster (required)
Ability to Relocate:
- Doncaster: Relocate before starting work (required)
Work Location: In person
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