Installations Executive Complaints Advisor
1 week ago
About the role
Installations Executive Complaints Advisor
Permanent
37.5 hours per week - 5/7 days (this role will include weekend working)
£27,500 per annum + Pension + BUPA + ShareSave + 6.6 weeks holiday + Hybrid Working (minimum 4 days per week in the office)
Doncaster
We believe anyone can improve their home to make life better.
From our Doncaster Support office we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they'll love.
Join us as aInstallations Executive Complaints Advisor and you'll be a big part of this.
Key responsibilities
This role is instrumental in us supporting our installations customers, understanding the root-cause of complaints, and preventing future reoccurrence. Working
as part of a team and with the Quality & Aftercare manager, the Installations Executive Complaints Advisors are empowered to resolve customer contacts with a level of
autonomy within agreed guidelines. With a "customer-first" mindset, you'll understand their journey and their communications, building necessary relationships with the customer
and internal B&Q stakeholders to provide a swift resolution that encourages customer loyalty.
- Handle and resolve complaints from our installations customers that have been sent to the Kingfisher and B&Q Board, as well as legal and financial complaints via the Installations field team and our stores, or from our internal PR Team
- Liaise with store leadership, installations field team and installers to coordinate effective resolutions.
- Work with Installations Quality & Aftercare advisors to identify opportunities for service improvement.
- Manage complex complaints and build effective relationships with our internal stakeholders, as well as our business partners in affiliated Finance and Ombudsman groups.
- Understanding the details of complaints and making detailed records on B&Q systems
- Work within agreed guidelines with the autonomy to make decisions and find resolutions.
- You may be required to undertake other duties from time to time as we may reasonably require.
Required skills & experience
- Experience of dealing with complex problems and creating simple solutions.
- Ideally from a Complaints/call handling background.
- Excellent Communication skills, both written and verbal, across all levels of an organisation.
- A keen eye for detail and recording data with accuracy.
- Customer focused; understands the needs of internal and external customers, responds promptly, and ensures the customer is at the forefront of their thinking.
- Working with others; builds effective relationships with peers outside own team, to provide the best solutions for our customers, not afraid to tackle conflict or confront others when problems occur.
- Experience with dispute resolution and/or mediation beneficial but not essential.
- Installations experience beneficial but not essential.
What's in it for me?
As part of a great team, you'll be valued for who you are.
We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities
.
You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you.
-
Operations Support Advisor
1 week ago
Doncaster, Doncaster, United Kingdom Energise Energy Solutions Full timeOperations Support AdvisorJob PurposeEnergise Energy specialise in EV charging installation and Smart Metering Solutions. We have a vacancy for an Operational Support Advisor to join our ever-expanding team in DoncasterDuties Coordinating engineers effectively to achieve maximum output. Contacting existing customers to arrange engineer appointments via...
-
Customer Care Advisor
4 weeks ago
Doncaster, Doncaster, United Kingdom Austin Banks Full timeMaternity Cover Role 9-12 Months Doncaster Monday to Friday Salary 23.5K An exciting role has become available for maternity to cover, starting as soon as possible. You will have previous experience working in a customer service or complaints role, have excellent customer care and a proven background of dealing with customers' issues from start to finish...
-
Customer Care Advisor
1 month ago
Doncaster, Doncaster, United Kingdom Austin Banks Full timeMaternity Cover Role 9-12 Months Doncaster Monday to Friday Salary 23.5K An exciting role has become available for maternity to cover, starting as soon as possible. You will have previous experience working in a customer service or complaints role, have excellent customer care and a proven background of dealing with customers' issues from start to finish...
-
Customer Care Advisor
1 week ago
Doncaster, Doncaster, United Kingdom Austin Banks Full timeMaternity Cover Role 9-12 Months Doncaster Monday to Friday Salary 23.5K An exciting role has become available for maternity to cover, starting as soon as possible. You will have previous experience working in a customer service or complaints role, have excellent customer care and a proven background of dealing with customers' issues from start to finish...
-
Customer Service Advisor
1 week ago
Doncaster, Doncaster, United Kingdom SYNETIQ Full timeCustomer Service AdvisorSYNETIQ, an IAA company (NYSE:IAA), is one of the UK's largest vehicle salvage, dismantling and recycling companies. A world away from the old-school concept of a breaker's yard, we're focused on more sustainable motoring solutions through our integrated circular model.We work with customers and clients to offer affordable,...
-
Service Advisor
1 week ago
Doncaster, Doncaster, United Kingdom Stratstone BMW Doncaster Full timeService AdvisorStratstone BMW DoncasterA basic salary of £23,218 with a bonus of £4,800 this includes pension, critical illness, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales service.Can you bring a passion for incredible customer service to a new career as Service...
-
Sales Advisor
1 week ago
Doncaster, Doncaster, United Kingdom Currency Exchange Corporation Ltd Full timeAs one of the UK's largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.We have an exciting opportunity for a...
-
Customer Service Advisor
1 week ago
Doncaster, Doncaster, United Kingdom CBRE Full timePosted- 04-May-2023- Service line- GWS Segment- Role type- Full-time- Areas of Interest- Customer Service- Location(s)- Doncaster - England - United Kingdom of Great Britain and Northern Ireland- Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has...
-
Customer Service Executive
1 week ago
Doncaster, Doncaster, United Kingdom Touchstone Education Full timeDepartment:OperationsJob title: Operations & Customer Service ExecutiveSalary:£26,500Location: Doncaster, DN4Hours:40 per week, including some evenings and weekendsContract: Perm, FulltimeLevel:1Why join us?We are a fast-growing business that has an exciting opportunity for an Operations & Customer Service Executive to be apart of our growing and amazing...
-
Sales Manager
1 week ago
Doncaster, Doncaster, United Kingdom Box Leisure Recruitment Full time £50,000Box Leisure "The cutting edge of leisure careers"Hours: Full Time Permanent Accommodation can be provided Are you an amazing Sales Manager with a wealth of Holiday Park Experience? At our clients five-star resort you'll help set the standard for providing dream holiday homes to guests Owners. This position will see you leading a team of sales...
-
Weekend Customer Service Advisor/service
1 week ago
Doncaster, Doncaster, United Kingdom Excel Resourcing Full time £24,000Customer Experience Team Member Location: Doncaster, UK Employment Type: Full-Time Salary: £24,000 per year Working Hours: Monday to Friday, 9am - 5pm Job Description We are looking for a dedicated and enthusiastic Customer Experience Team Member to join existing team in Doncaster. The successful candidate will be responsible for ensuring a positive and...
-
Operations Support Planner
1 week ago
Doncaster, Doncaster, United Kingdom Energise Energy Solutions Full timeJob PurposeEnergise Energy specialise in EV charging installation and Smart Metering Solutions. We have a vacancy for an Operational Support Planner to join our ever-expanding team in DoncasterDuties Coordinating engineers effectively to achieve maximum output. Contacting existing customers to arrange engineer appointments via telephone Document all call...
-
International Dentist
1 week ago
Doncaster, Doncaster, United Kingdom Rodericks Dental Partners Full timeRole DescriptionDo not pass up this chance, apply quickly if your experience and skills match what is in the following description.International DentistFieldside Dental Practice 16 Fieldside Doncaster DN8 4BQFree parking,iTero Scannerfull time TCOCo-Funding OpportunitiesEmbark on an exciting career journey at Fieldside Dental, located in a convenient place....
-
Admin Manager
1 week ago
Doncaster, Doncaster, United Kingdom AMP Group Practice Full timeJob summary We are looking for an experienced member of GP admin staff to join our friendly and dynamic team. You will work alongside the Deputy Practice Manager are will be responsible for the day-to-day supervision and running of reception sites at all 4 locations, ensuring an effective running reception area and team. You will ensure all functions are...
-
Band 6 Mammographer
1 week ago
Doncaster, Doncaster, United Kingdom Doncaster & Bassetlaw Teaching Hospitals NHS FT Full timeLooking for a rewarding career in breast cancer diagnostic services. Want to relocate to an area where housing is affordable whether it be urban or rural, renting or buying. Looking to live in an area with excellent road, rail. & It would be required that you hold a DCR or BSc equivalent in diagnostic radiography and a post graduate qualification in...
-
Customer Support Executive
1 month ago
Doncaster, Doncaster, United Kingdom Close Brothers Group Full timeOVERALL SUMMARYAt Close Brothers we look to recruit individuals from all different backgrounds and encourage you to apply even if you don't tick every box. We celebrate diversity, promote inclusivity and are open to discuss flexible work options to help you balance your work and home life.Join Close Brothers Motor Finance Team where you will manage all...
-
Site Support Assistant
1 week ago
Doncaster, Doncaster, United Kingdom Smart Metering Systems Full time54- Doncaster Permanent- £22,672 plus excellent benefitsWhy choose us?Choosing to work for SMS means choosing to make a difference. **We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are...
-
Customer Service Representative
1 week ago
Doncaster, Doncaster, United Kingdom URIS Group Limited Full timeAre you passionate about customer service and eager to start a rewarding journey with a leading company based in Doncaster? We value our customers as the core of our business, and we are on the lookout for enthusiastic individuals who can bring energy, dedication, and outstanding service to our team.Job responsibilities for Customer Service Advisor Ensuring...
-
Project Manager
1 week ago
Doncaster, Doncaster, United Kingdom HUNTER MASON CONSULTING LIMITED Full timeProject Manager£32,000 to £35,000DoncasterMy clint is an award-winning social housing provider, looking for an experienced Client-Side Project Manager to join their successful team. The PM will be responsible for project management services for the efficient and successful delivery of construction,refurbishment and maintenance works by the companies'...
-
Team Leader
1 week ago
Doncaster, Doncaster, United Kingdom BT Full timeTeam LeaderJob Req ID:21744Posting Date:18 Aug 2023Function:EE Contact CentresLocation:Doncaster Contact Centre, Doncaster, United KingdomSalary:28,000Why this job mattersThe Customer Service Team Leader coordinates post-sales support and service teams delivering customer results.What you'll be doingLeads and inspires a large team of customer service...