Operations Support Planner

1 week ago


Doncaster, Doncaster, United Kingdom Energise Energy Solutions Full time

Job Purpose
Energise Energy specialise in EV charging installation and Smart Metering Solutions. We have a vacancy for an Operational Support Planner to join our ever-expanding team in Doncaster

Duties

  • Coordinating engineers effectively to achieve maximum output.
  • Contacting existing customers to arrange engineer appointments via telephone
  • Document all call information according to our procedures
  • Update existing customer information in our system
  • Investigation of engineer aborted jobs
  • Contacting existing customers to offer new products and services
  • Reporting directly to the Team Leader to achieve operational efficiency and maintenance of KPIS.
  • Effectively dealing with any queries, handling, and resolving customer complaints

Role requirements

  • Previous experience working in a call centre environment making outbound calls would be advantageous but not essential
  • Target driven
  • Strong problemsolving abilities, attention to detail and reliability
  • Computer Literate, I.T skills, experience with Microsoft Outlook
  • Good organizational skills and the ability to multitask
  • Keen attention to detail, working accurately under pressure
  • Good written and verbal communication skills

Role Details

  • 22 days holiday allowance + an extra day after yearly work anniversary (up to 25)
  • 40 hours working week
  • Company pension
  • Salary DOE

Salary:
From £10.00 per hour

Schedule:

  • Monday to Friday

Work Location:
In person

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