Weekend Customer Service Advisor/service

2 weeks ago


Doncaster, Doncaster, United Kingdom Excel Resourcing Full time £24,000
Customer Experience Team Member

Location:
Doncaster, UK

Employment Type:
Full-Time

Salary:
£24,000 per year

Working Hours:
Monday to Friday, 9am - 5pm
Job Description
We are looking for a dedicated and enthusiastic Customer Experience Team Member to join existing team in Doncaster.

The successful candidate will be responsible for ensuring a positive and seamless customer experience through effective communication and problem-solving skills.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat
  • Resolve customer complaints and issues with patience and professionalism
  • Maintain accurate records of customer interactions and transactions
  • Provide product and service information to customers
  • Collaborate with other departments to address customer needs and improve service delivery
Requirements

  • Previous experience in a customer service role
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities and attention to detail
  • Ability to work independently and as part of a team
  • Proficiency in using customer service software and Microsoft Office Suite
Skills and Attributes

  • Friendly and approachable demeanor
  • High level of patience and empathy
  • Strong organizational skills
  • Ability to handle stressful situations calmly and effectively #J-18808-Ljbffr


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