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Customer Representative

4 months ago


Doncaster, United Kingdom Smith Bros (Caer Conan) Wholesale Ltd Full time

**About us**

Smith Bros (Caer Conan) Wholesale Ltd is a small business in Doncaster, DN4 5NU. We are agile and professional.

Our work environment includes:

- Modern office setting
- Food provided

**Job Overview**:
**Responsibilities**:
Service existing customer accounts, process orders and dealing with day to day enquires

Seek new business, driving new product lines to account customers

Stock Management, responsible for maintaining stock for select suppliers

Resolve customer complaints and queries and developing solutions

Maintain customer information

Checking product pricing & availability
- Acknowledge and resolve customer complaints
- Provide product and service information to customers
- Upsell products and services when appropriate
- Keep records of customer interactions, transactions, comments, and complaints
- Communicate and coordinate with internal departments
- Follow up on customer interactions

**Requirements**:

- Excellent phone etiquette and strong written communication skills
- Proficiency in data entry and ability to analyze data effectively
- Bilingual in English and Spanish is a plus
- Multilingual abilities are advantageous
- Ability to communicate clearly in both English and Spanish

Join our team as a Customer Representative where you can utilize your communication skills to assist customers effectively.

Pay: From £25,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking
- Sick pay

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Application deadline: 13/05/2024