Aftersales Administrator

1 week ago


Doncaster, Doncaster, United Kingdom Venatu Full time

Aftersales Administrator, Doncaster


Local Doncaster manufacturing business are recruiting a customer-focused Aftersales Administrator to work within an existing team, to offer excellent aftersales support to customers.

The successful Aftersales Administrator will offer comprehensive productadvice, manage complaints and queries, and deal with any returns.

This is an excellent position for someone who has excellent communication skills, both verbal and written, and someone who is confident to work in this standalone position.


Duties of the Aftersales Administrator include:

  • Handling escalated complaints and issues through to resolution
  • Providing technical support to end users
  • Undertaking all of the Admin Operative responsibilities as a part of the team.
  • Up to date product knowledge, with a problem solving mentality to support end user withfault finding
  • Keeping up to date with product knowledge and assembly guidance
  • Ensuring that the Customers' expectations are met and the issues resolved, whilst retaining a commercial focus
  • Monitoring stock levels and awareness
  • Ensuring that relevant systems are up to date
  • Reviewing aftersales, complaint data, and creating relevant analysis to identify patterns / correlations
  • Coordinating the damages on delivery claims with relevant third parties and couriers
  • Ensuring security and maintaining confidentiality
  • Responsibility for understanding and following company procedures
  • Ensuring health & safety is met
  • Other duties as deemed necessary both now and in the future may be directed by the Operations Manager to meet business needs

The Aftersales Administrator position offers:

- £21,500

  • 22 days holiday + bank holidays (to increase with service)
  • Monday to Friday working days
  • 8am4.30pm
  • Autoenrolment pension
  • Free parking
  • Breakfast and lunch provided


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